iHeartMedia

-Growth & Development of Local and National brands
-New business development 
-Complete end to end campaign management

Marketing Consultant

Massey Services, Inc.

	Gained rapid promotion to sales leadership role following a record breaking 6-month stretch as the monthly TOP SALES PRODUCER; drive individual contributions through autonomy to manage all client interactions, services, & sales efforts.
	Coordinate and inspect the delivery of client services, orchestrating technician service and the completion of client services; manage all scheduling, client interaction, service delivery, and inspection.
	Drive new service sales, eclipsing the monthly sales goal of $26,000 monthly by a minimum of 68% each month.
	Generated over $50,000.00 in sales for local office monthly as the highest selling inspector in local office since February of 2021, and top 10 salesperson in the company.
	Created dashboards analyzing sales per inspector to visualize performance tracking and identify opportunities for growth.
	Daily application of knowledge, skills, tools & techniques to meet project requirements & achieve desired outcomes. 
	Full end to end project management for internal & external stakeholders, accounting for over $20,000.00 in Q1 2023.

Sales Specialist

•	Manage a route consisting of over $30,000 monthly in production value.  
•	Constant contact with clients, throughout the entire process of maintenance and repairs. 
•	Responsible for fully executing route within structured timelines. 
•	Support all team members on their routes to ensure the team fully executes all scheduled tasks. 
•	Effectively communicate with clients via phone, email, and person to person.
•	Drive sales for the service center through relationship building and procuring contracts for extended services. 
•	Troubleshoot all irrigation issues that arise and correct all issues that have been identified. 
•	Ensure that all operations are within state and federal laws to protect the environment and company at all times. 
•	Structure scheduling and routing to optimize productivity and profitability, with over 30 stops a day. 
•	Operation of commercial vehicles including tanker trucks, light trucks, and trailers.

Irrigation Technician

Transcendent

•	Training and development for all in house departments. 
•	Continued education for clients in the hospitality and telecommunications field. 
•	Implementation of software for sites domestic and abroad. 
•	Data collection and analysis to improve user execution.

Training & Implementation Specialist

bartaco

	Successfully lead a high-profile, high-volume restaurant, increasing sales by 6% YoY through exceptional service & food quality. Received many awards, including Taste of Tampa Award, Best Margarita Tampa Bay, Best Tacos Tampa Bay.
	Supervised a staff of 9 managers & 120 hourly team members, leading all training, recruiting and performance appraisal toward promotion with the ultimate goal of the highest guest satisfaction.
	Drove business performance in all aspects & was consistently ranked in the top 3 highest sales restaurants for the company with over $7.7 million a year in sales.  
	Improved profitability of restaurant through focused review of daily reports to find areas of opportunity. 
	Consistently the top performer with regards to restaurant level profit, cost of goods, A vs. T inventory & invoicing, labor controls, and overall prime cost.
	Reviewed, analyzed, & presented all restaurant level profit metrics. Identifying and describing to all levels of stakeholders’ success in all key performance indicators.  
	Implementation of all project management skills ensuring proper execution of all events. With single day sales over $50,000.00 consistently.

General Manager

• Oversee all day to day operations necessary to ensure a successful restaurant and guest experience. 
• Work with every level of the team from C - level leadership to hourly employees on process improvement and execution. 
• Lead and mentor incoming management team members for new locations and expansion of the brand.

Assistant General Manager

McCormick & Schmick's

• Designed effective scheduling for 80+ team members in line with budget without sacrificing guest experience.  
• Responsible for all guest recovery/retention through multiple sources including yet not limited to social media, email reviews, and direct guest interaction. 
• Developed training program to enhance guest experience leading mentorship and increase sales. 
• Managed inventory through tracking, receiving, and ordering. Successfully maintained liquor, beer, and wine cost under monthly budget for 2 years. 
• Motivated and developed team by using engagement initiatives, coaching, and role playing.  
• Ensured sales growth using off-site marketing, event execution, and relationship building with other industry professionals.

Seasons 52

• Opening team member for Jacksonville, FL restaurant.
• Member of initial group of certified trainers charged with the responsibility of developing culture and well-rounded knowledge of all processes and products.
• Created and implemented community outreach program establishing good will community support.
• Oversee and implement company policy and standards thus ensuring a consistent experience for all our guests and team members.
• Created trainer review program to improve success in growth & development.
• Continuing education for all team members focused on wine and food sales.
• Member of team Jacksonville concierge execution group.
• 1st service team member to receive company recognition for leadership through action. 
• Oversee and execute all aspects of restaurant operations during service professional shifts including yet not limited to guest recovery, labor management, production control, and guest satisfaction.

Service Professional

RSA Realty, LLC

• Executed negotiations between buyers and sellers.
• Successfully produced over $3,000,000,000 in sales yearly with an average selling price of $150,000. 
• Controlling transactions from initial showing through negotiations to closing.
• Exceptional time management and client service. 
• Balanced multiple clients and community engagement initiatives. 
• Educated new agents on software, agreements, offers, contracts, and other business practices. 
• Assisted agents in marketing, advertising and other forms of self-promotion.
• Perfected cold calling techniques to create new business leads.  
• Oversight and full execution of all administrative tasks for an office of 10 plus team members. 
• New construction specialist, guiding buyers through the construction process and constant communication through all channels including yet not limited to email, written, and verbal.

Licensed Realtor

Smokey's Tavern

Bar Tender

Windjammers Seafood Restaurant

Originally hired as Kitchen Manager and promoted to Assistant General Manager within 6 months
Member of new restaurant opening management team
Responsible for scheduling of 30 employees while consistently coming in under labor budget
Created cooperative marketing strategies with community businesses
Assisted with new restaurant opening hiring process 
Assisted with kitchen construction and layout to ensure highest level of production and safety
Top line focus to drive sales
Fluid communication with team members, guests, and purveyors 
Food cost control through proper purchasing, receiving, portioning, preparation, and inventory

Supporting business of all sizes to improve their reach and amplify their unique message.   
We can never shut off our ears so let's use the power of audio to connect your business with your next potential customer. 
Let's use our data to identify insights and make high-impact recommendations, moving the needle for you. I'm always looking for opportunities to help resolve business obstacles growing both your business and your people. We are all faced with challenges daily and by being a solutions focused individual I do everything I can to ensure we will reach victory together. I truly enjoy transforming problems into solutions.

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Craig Francis's Linkedin Analytics

Craig Francis

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