Salesforce

• Align with Account Executives and other BDRs to study, analyse and penetrate enterprise accounts, in order to create new sales opportunities
• 100% outbound, speaking to C-level executives both on phone/video calls and via email
• Industries covered: Fashion Luxury; Retail; Consumer Goods; Manufacturing; Telco&Media
• Markets covered: Italy
• Achievements: always overachieved monthly and quarterly quota, created and presented an alignment best practice as well as pipeline progression best practice

Enterprise Business Development | Fashion Luxury, Retail, CG, Manuf, Media | Commerce Cloud, Italy

ActiveCampaign

• Actively managed a pipeline of inbound (70%) and outbound (30%) leads
• Created qualified sales opportunities for Account Executives to close
• Expansion: account management with growth quota
• Closed deals in the small business market (quota of 14k USD a month)
• Markets covered: EMEA (mainly UK, Middle East and South Africa); Italy; Spain
• Achievements: promotion after 2 months; November 2021 Biz Dev MVP; 120% of quota (both for revenue and opportunities created) reached every single month

SMB Sales Development | Italy & Spain

SMB Lifecycle Development | EMEA

PayPal

• Account management - Negative Balance, for PayPal Business and Premier accounts, negotiating effective resolutions
• Held Team Learning Sessions on: "Taxes, Revenue and How to Read a Payslip" and "Collections best practices to be more persuasive and improve your Agent Effectiveness"
• Markets covered: Italy; Spain; UK
• Achievements: Promotion to Quality Champion; Won the 2020 Best Newcomer Award and the Q4 2020 Spot Award; +110% of the revenue target achieved every single month

Collections Specialist | Quality Champion

Collections Specialist | Italy, Spain & UK

Hertz

• Actively managed inbound (80%) and outbound (20%) calls and emails to generate as many reservations or rental contracts with company agreements as possible
• Generated the highest revenue in the market, more than 1.5 million euros in 2019 (in only 10 months)
• Involved in many projects as MyHertzWeekend (managing and renewing monthly subscriptions for Gold customers), special requests management, rate holds and admin, as well as in the hiring of new agents
• Markets covered: Italy; Spain; UK
• Achievements: Certificate of Excellence; Won at least 1 sales prize per month: highest revenue per call, total revenue, upselling incentive, highest sales ratio, highest number of bookings, best salesman for prestige collection vehicles of the trimester (2 trimesters in a row); +110% of the revenue target achieved every single month

Reservations Sales Agent | Italy, Spain & UK

Ryanair - Europe's Favourite Airline

• Cabin Crew: Safety, Security and First Aid duties and responsibilities
• Sales: proactively selling on-flight food & drinks, as well as Duty Free items

Customer Service Agent

Brother Industries, Ltd.

• Supported the Italian, Spanish and UK markets with calls, emails and live chat service
• Monitored and coordinated the Spain-Italy-Portugal team in the daily customer support activities, implementing new techniques and strategies for dealing with known issues
• Filed weekly and monthly reports of activities and performance of all the agents of the team
• Involved in the hiring of new agents and occasionally backed up crucial Team Leader tasks
• Markets covered: Italy; Spain; UK
• Achievements: promotion to Supervisor; +120% Productivity; +80% First Call Resolution; Tier 1 in Handling Time

Customer Service Supervisor | Italy, Spain & UK

Konolab Srl, Otaku Srl, JMA Digital Srl

• Lead Generation in digital contents: created a competitive network made of up to 50 partners (owners of social networks big pages) in the Spanish and Italian markets, leading a team of up to 10 supervisors to monitor their activities
• Sales Representative & Account Manager: responsible for developing own portfolio of customers; cold calling potential clients via telephone, email or personal visit, as well as renewing contracts to existing customers
• Generated a revenue of more than 300.000 euros in 18 months

Commercial Executive | Italy & Spain

Telespazio Ibérica

Translator

Konolab Srl

• Created and developed the brand Curiosone: today, it has over 1.5 million followers on Instagram, Facebook and Twitter. In 2017 upon my leave due to
business requirements, Curiosone already had over 1 million followers
• Articles and digital contents publishing and monitoring on the Italian well-known website and brand Curiosone since the very beginning of its existence
• Created and monitored an editorial team of up to 10 web content writers from all over Italy
• Social Media Management: growing strategy implementation, daily publications and brand networking

Editor in Chief

Erasmus Student Network Venezia - ESN Venezia

Vice President

Experienced Sales professional with a demonstrated history of working with the Italian, Spanish and Northern Europe markets. I consider myself an enthusiastic professional, I work hard in order to give businesses a clear vision of what areas of their customer experience could be improved, and in which way. Skilled in relationship building and sales closing. Strong business professional graduated from Università Ca'​ Foscari of Venice as weell as Universitat Pompeu Fabra of Barcelona.

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Cristiano Capomaccio ☁'s Linkedin Analytics

Cristiano Capomaccio ☁

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Cristiano Capomaccio ☁'s Linkedin Analytics