CHANGE AMERICAS

I am a Behavioral sciences consultant in more than 20 projects of cultural transformation, technological adoption, innovation, learning and habit creation.
Lead the training process in certification programs endorsed by the Human Resources Certification Institute and the Silicon Valley Innovation Center, for more than 700 medium and large companies and 2000 participants.
Design and execute the strategy of the Business Unit, achieving an annual sales budget of USD 213.000.
Academic management of virtual, face-to-face, and hybrid certification programs, fulfilling the learning objectives and satisfaction over 90%.
Have led the innovation process for the development of new products, among which are the consulting and training methods in Change Management, Agile Business Manager, Agile Supply Chain, People Analytics Leader and Exponential Revenue Management.
Have achieved the growth of the UEN product portfolio by 60%
Have achieved 132% sales budget compliance.

Change Academy Manager

Universidad de La Sabana

Developed the students' experience journey (Admission, Onboarding, Academic Success, Personal Development, Student Administration and Academic Affairs and, Academic Counseling) in the six undergraduate and four graduate programs for around 300 students per semester.
Built the change management strategy for the transition of the 100% of data, processes and usability of the academic management system to Oracle. 
Designed and implemented the first academic success model for graduate students to achieve a 85% graduation rate. 
Formulated the concept for the 2017 Open Campus marketing campaign for which the College earned internal recognition as "The Most Creative".
Managed to digitize 40% of the processes and procedures associated with management requests and services.

Director of Students Affairs Engineering Faculty

Developed the students' experience journey (Admission, Onboarding, Academic Success, Personal Development, Student Administration and Academic Affairs and, Academic Counseling) in the undergraduate in psychology and the four graduate programs of the Faculty for around 100 students per semester.
Designed and implemented the undergraduate academic success model, which dropped dropout rates from 8% to 5%.
Achieved a 60% reduction in requests and complaints in the registration courses process.
Improved by 20% the coverage, compliance and effectiveness indicators in personalized academic counseling for undergraduate and graduate students.
Designed the concept for the 2016 Open Campus marketing campaign for which the Faculty obtained internal recognition as "The Most Creative".

Director of Students Affairs Faculty of Psychology and Behavioral Sciences

Led the R&D process to the renewal of 30% of the organizational development consulting services and products.
Directed the annual insights reports on change management and organizational agility.
Made the instructional design, the contents and the tools for the Change Management Practitioner, Organizational Development and Neuroleadership certification programs.
Wrote monthly insights, news and articles from the top organizational development tendencies in magazines and media of organizations as CESA, ACRIP and Guía RH.
Designed the knowledge management model and managed the corporate university, impacting self-paced learning in a 100 people workforce ecosystem in Latin America and the Caribbean.

Director of Research

"Do not fight with human nature" is the premise with which I have helped multiple organizations in Latin America and the Caribbean to solve problems associated with human decision-making and behavior to drive the achievement of results. I apply behavioral science, research insights, models, and tools for the design of behavior change interventions tested in real projects that have achieved impacts of +85% in sales, +25% in gross margin, and LTV +52%.
I have achieved results in challenges of cultural transformation, technological adoption, innovation, learning, and habit creation in companies such as Sodexo, Maersk, ACH, Brinsa, Fedepalma, Cafam, Universidad de La Sabana, Universidad Javeriana, Nutresa, Bancoomeva, Banco de Occidente, Gmóvil, Veolia, Ecopetrol, Nueva EPS, Colanta, Grupo Bios, Constructora Bolivar, Terranum, Senasa, Banreservas, Banco BHD León, among others.

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Cristian Rodríguez Chávez

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