BNZSA

Chief Production and Planning Officer

Country Manager

Harte Hanks

- Manage and coordinate project development from beginning to end, from pre-sales call to final report (emailing, telemarketing and data service projects)
- Organize project scope, goals and deliverables; responsible to deliver the project as outlined with the client in the set time frames.
- Organize projects in detail: define selections, lists, set up of conference calls, follow-up calls, running reports, etc; in charge of monthly revenue recognition, up selling and cross selling in current clients.
-Liaise with both internal and external customers
- Manage and support ongoing accounts
-Coordinate multiple projects simultaneously
- Sales Support to guaranty customer renewal & retention
-Identify and evaluate potential risks/obstacles and determine appropriate corrective actions 
-Liaise with cross-functional teams and work together to fulfill common objectives
- Coordinating projects within schedule and budget constraints.

Project Manager

Xerox

- Direct and manage project development from beginning to end.
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
- Develop full-scale project plans and associated communications documents.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Liaise with project stakeholders on an ongoing basis.
- Estimate the resources and participants needed to achieve project goals.
- Identify and resolve issues and conflicts within the project team.
- Plan, schedule and track project milestones and deliverables.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Coach, mentor, motivate, train and supervise project team members and influence them to take positive action and accountability for their assigned work.
- Develop best practices and tools for project execution and management.

Team Leader/Project Manager

FNDC - National Foundation for Community Development

Trainer within the project ACTIVE LEARNING, a project sponsored by the European Union, involving 3 counties in Romania and Republic of Moldova, the objective being to increase the customer service skills in the hotels in this area.

Training Specialist

XL World

- Participating in the recruitement and the knowledge assessment (tests preparation);
- Organize the training sessions, (assuring the logistics, accommodation);
- Design the training materials – training agenda, manuals, power point presentations, case studies, exercises, role play;
- Providing coaching;
- Evaluate the training and participants;
- Follow up activities: results monitoring, beginners performance reviews, production review, beginners` redemtion.
- Training needs analysis for the experienced employees;
- Delivery of training courses;
- Colecting feedback, in order to improve the content of the courses;
- Elaborating monthly and end of the year reports, regarding quality and quantity indicators of the training process;
- Permanent cooperation with the PM, PRM and other HR functions of the company, in order to develop other projects to consolidate the results of the training process (motivation, promotion, career planning,etc.);

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