Alex Cannon

System 9, Inc.

Sales - US Division

Hacken Web3 Cybersecurity Auditor

Business Development Manager

Crypto.com

Sr. Sales Manager, Strategic Accounts (January 2022 - Present)

Key Account Manager, Institutional Sales (April 2021 - January 2022)

Brought in to help coordinate and manage the sales center and its processes as well as enhance the customer experience and develop a consistent roadmap

Created company call script / sales script and implemented the script into our CRM in hopes of helping future sales/call center agents stay prepared

Responsible for mapping out sales growth and KPI reporting, which I conduct on a weekly basis

Responsible for designing RingCentral multi-level IVR and forecast according to projected franchise growth

Tasked with mapping out monthly booking capacity and applying this info to team calendars

Oversaw the email marketing campaign (minimum of 15 touches through the customer lifecycle)

Continued sales growth month over month - Looking to break personal bests this year and my team is as well

⚡ Promoted to Sr. Sales Manager within 1st year of employment.

Senior Sales Manager

CoinMarketCap

Community Engagement Manager (June 2020 - March 2021)

Sales and Marketing Specialist (October 2019 - June 2020)

Managed social media accounts, including Twitter, Telegram, Facebook, Reddit, Discord, and Github - 109% growth through all channels YoY

Planned, developed, implemented, and monitored the overall business marketing strategy for community teams

Managed a team of 16 (14 direct reports & 2 co-managers)

Managed all sales and customer success metrics - Set daily/weekly goals for the sales teams and coordinated with other departments (Strategic Partnerships and Enterprise) to ensure fluidity

⚡ Put together a street team and led a grassroots marketing campaign, throughout the Southeastern part of the US (AL, TN, GA, KY, FL), educating anyone who wanted to learn about blockchain, crypto, NFTs, web3, the metaverse, etc as well as showed them how to utilize the CoinMarketCap online tools.

⚡ Promoted to Community Engagement Manager within 1st year of employment.

Sales And Marketing Specialist

Diversified Sourcing Solutions

Sr. Business Development Manager (August 2018 - October 2019)

Business Development Manager (October 2017 - August 2018)

Managed the sales team and grew the branch from 20 temporary employees to 100+ in less than a year

Created new sales strategy and funnel system for the branch - including but not limited to mass email strategy (content, frequency, consistency), sales introduction language, and appointment metrics and goals

Hired and trained new, internal staff on both the recruiting side and business development side

Keynote speaker for ALL new features and processes

Managed Key Customer Success Metrics and set goals for the internal teams

⚡ Opened over 40 new accounts while in my role as BDM and Sr. BDM - Promoted to Sr. Business Development Manager within the first 6 months

⚡ Closed a number of corporate accounts and built a successful pipeline the company still uses today

Sr. Business Development Manager

Specialty Coating Applicators

Customer Success Manager

Was responsible for building and continuously refining the Customer Success process to accelerate growth in existing accounts

Ran training classes teaching interns and new hires Customer Success and what that entails as well as the entire Customer Experience from start to finish and what that should look like

Formed relationships with key stakeholders to understand customer's business needs

Keynote speaker for ALL new features and processes

Managed Key Customer Success Metrics and set goals for the internal teams

⚡ Named "Employee of the Year" in 2016 and 2017

⚡ Created a new system for communicating between the Customer Success Teams and Sales/Marketing Teams - goal being to work as one in order to provide the best experience possible

Customer Success Manager

Sales Guy and AI Prompt Engineer 🚀 I have a passion for DeFi/web3, SaaS, AI, and No-Code Tools

Let's connect 🚀

troyacannon@gmail.com (personal)
alex@system9.io (work)

phone: 256.476.4332

calendly.com/cryptocannon (personal)
calendly.com/alex_cannon (work)

twitter.com/slowhandgilmour

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