Amazon Web Services (AWS)

Lead technical advisor for global enterprise customers in cloud operations
• Own technical relationships with strategic cloud customers, providing proactive guidance and escalation management
• Spearhead OTT platform migration to AWS Elemental stack, managing development collaboration and issue resolution
• Define and track strategic KPIs for enterprise accounts, aligning with customer success metrics
• Act as global SME for Storage and CDN technologies, mentoring technical account managers worldwide
• Deliver architecture and operational reviews for highly mature enterprise cloud environments
• Led hiring and onboarding for TAMs in Korea, establishing foundational enablement procedures
• Awarded AWSome All-Star Award (Q1 2024) for excellence in leadership and customer engagement

Sr. Technical Account Manager

Regional lead for AWS Support Korea and global SME for AWS Storage and CDN services
• Led the official launch of Korean language support for AWS Support, building the hiring strategy and comprehensive training plan from scratch
• SME for Amazon S3, CloudFront, and Elastic File System across critical customer environments
• Resolved high-complexity technical issues, collaborating with service teams and publishing technical knowledge content
• Enabled newly hired engineers with no prior experience to deliver full customer support independently
• Mentored new engineers and conducted technical interviews
• Built internal automation and tool integrations to improve operational workflows and engineer productivity

Sr. Cloud Support Engineer

Univa Corporation

Lead technical support and TAM for APAC enterprise clients in HPC and cloud optimization
• Primary technical contact for Korea region strategic customer
• Delivered deep technical support for workload scheduling, cloud bursting, and policy-based resource management
• Led RCA processes with engineering and QA teams, validating product fixes and contributing to code review
• Sole APAC regional support and TAM, aligning customer expectations with global product strategy

APJC Regional Support Engineer & Technical Account Manager

Dell EMC

Technical lead for resolving complex issues across Korea’s enterprise customers
• Oversaw resolution of mission-critical storage issues for customers in Korea
• Delivered product education and technical seminars to field engineers and customers
• Provided detailed RCA and system performance diagnostics in collaboration with global teams

Regional Technical Lead – Backup & Cloud Storage (Field Support Specialist)

Tier 2 technical support lead for Isilon NAS
• Provided multilingual support (English/Korean) for global customers
• Trained new hires and developed internal knowledge base for scale-out NAS support

Technical Support Engineer II

SYKES

Helpdesk and technical sales support for APAC region
• Delivered bilingual support for FedEx shipping automation tools and Cisco Pro Sales solutions
• Identified software bugs and collaborated with regional technology centers for resolution

Tech Support Engineer

* Doer - Goal oriented. Suitable for Innovation
* Problem Solver - Remove all huddles asap to complete important projects

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