Cisco Meraki

I own the Product Enablement learning solution roadmap and development motion. We aim to educate customers and partners at the Meraki Community Learning Hub with delightful solutions that drive confidence at scale.

I work with a team of instructional designers, content engineers, project managers, a data analyst, a GTM lead, and a UX researcher.

Product Manager, Learning Solutions

I scaled design and development processes that empowered our Agile project teams to deliver best-in-class learning solutions. I'm most proud that I:

• Scaled customer completions of our online learning solutions by 4.5x in 18 months
• Increased customer and partner confidence in Meraki products by 35% with online learning
• Improved resource adoption 67% by creating a governance framework for 40+ person department
• Achieved 70% completion rate by designing the UX components and media standards for 50+ modules
• Contributed to GTM strategy and product community to grow audience engagement 20% per quarter
• Built adaptive product solution pathways by guiding dev teams to create 8+ modules per quarter

Learning Content Manager

GP Strategies Corporation

I supported and coached a team of 15-20 designers and developers who created award-winning learning solutions for Fortune 100 companies in tech, healthcare, finance, and aerospace. I'm most proud that I:

• Accomplished 92% or above for engagement, resourcing, and utilization metrics
• Owned the localization strategy across 12 clients and $750k annual revenue
• Onboarded and upskilled 50+ developers by designing an onboarding curriculum
• Improved product quality by creating design, development, and localization standards

Talent Development Lead, Content & Localization

I owned localization development. I also led a learning product framework with a cross-functional, Agile engineering team building features in Angular and Node.js. In this role I:
• Scaled from 0 to 20+ global clients in finance, healthcare, aerospace, and tech
• Consulted with executive stakeholders and customers to review features
• Maintained prioritized product roadmap and backlog for engineering team sprints

Senior Developer

As a lead developer, I helped build a program to create and localize learning solutions for global Fortune 100 clients. In this role I:

• Owned development process for creating and localizing hundreds of learning solutions
• Led client meetings, stakeholder expectations, and live working sessions with SMEs

Learning Content Developer

Option Six (startup acquired by GP Strategies)

• Managed responsive front-end learning development using HTML5, XML, CSS, & JS
• Drafted learning content and storyboard scripts for VILT, WBT, and other formats

Content Developer

Author Solutions, LLC

• Produced content for website, email campaigns, newsletters, and marketing collateral
• Implemented online shopping and checkout platform for customers

Marketing Content Specialist

Indiana University - Kelley School of Business

• Mentored business students, providing resume reviews, interview coaching, and networking connections

Career Coach

Hi, I'm Chris! I've spent most of my 20 year career in L&D in tech. 

I joined an L&D startup in 2007 and it changed my life. Since then I've led projects, teams and programs. I've been a hiring manager and sat on interview panels for 100s of candidates. 

What does that look like?

- Touched $500M in ARR SaaS bookings at Cisco by owning the Learning Product Roadmap
- Grew the Cisco Meraki online learning program 4.5x in 18 months with Agile workflows
- Led a team of learning developers building $10M in deliverables for Fortune 100 clients
- Launched a learning development framework that drove $2M annual revenue

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