Big Brothers Big Sisters of South Texas

- Manage parent/child participant data and ensure accuracy for Big Brothers Big Sisters of South Texas.
- Deliver effective communication to parents and volunteers regarding programs and services.
- Respond efficiently to parent inquiries and collect data reports necessary for funding.
- Assist with Salesforce platform to increase efficency. 
- Participate in ongoing learning, on various topics imperative for the growth and development of Big Brothers and Big Sisters of South Texas.

Data & Systems Manager

American Indians in Texas- at the Spanish Colonial Missions

- Creating healthy relationships with clients, connecting the disconnected w/ ties to their community. 
- Creating deeply ingrained, ethnic/culturally-rooted conversations from an indigenous perspective, bringing awareness to our respective ethnicities, heritage, customs, values, traditions, and history of a people.
- Addressing trauma so that solutions can be integrated for one to move forward by transforming one's trauma, through growth, perseverance, resilience and transformational healing.
- Data entry of confidential client information with respect and discretion
- Auditing client data in organizations database 
- Research and outreach for resources specific to client needs

Community Health Mentor

City of San Antonio

Administration w/ SAPD

- Supports administrative operations of the San Antonio Aviation department.
- Audits and ensures compliance with current department rules and regulations.
- Assists with monitoring and reviewing expenditures; provides information to appropriate department staff for budget preparation.
- Research and compiles data for special projects and reports.
- Organize and maintain filing systems; maintains records related to specific areas of assignment.
- Responds to and resolve difficult and sensitive citizen inquiries and complaints.
- Creates and prepare public relations data, brochures, and handouts for COSA International Airport parking.

Admin Associate w/ the Aviation Department - San Antonio International Airport Parking Division 

gener8tor

• Collaborate with the data analysis team to gather requirements and conduct data analysis using SQL and Power Query to provide valuable insights for decision-making purposes.
• Assist in creating reports and dashboards to visualize data trends and patterns, contributing to process improvements and data-driven strategies.
• Work closely with cross-functional teams to support data-related tasks, troubleshoot issues, and streamline data processes for enhanced efficiency.
• Utilize ChatGPT to optimize data analysis workflow and enhance team productivity.

Data Analyst

CoEnterprise

• Requirements gathering with stakeholders for improving stakeholder management and process improvement 
• Workflow process design with SFDC to calculate, create quotes, and audit lifecycle of sales opportunities  
• Collaborated with remote teams and vendors for customer invoicing, managing multiple projects simultaneously 
• Register products, opportunities, and users in partnered database systems (Tableau & IBM partner portal)

Sales Operations Analyst

Mason Frank International

• Assisted with remote teams for the implementation & configuration of SFDC to include Pricebooks, etc.
• Kept database integrity through clean-up of duplicate entries and maintenance
• Import & export of bulk data in & out of Salesforce utilizing Excel, Data Loader, and other CRM platforms 
• Sales team support by building processes for data entry such as Leads and other sales system enhancements 
• Assist with ongoing development & implementation of Salesforce for end users
• Resolving timely issues reported & maintenance adjustments by end users or escalated if needed

Salesforce Data Analyst

Accenture Federal Services

• Perform administrative tasks, creating accounts & profiles, and defining fields in database 
• Setup permission sets to ensure each user has proper access to records 
• Participation in Agile team development & iteration, daily standup
• Develop Reports & Dashboards in CRM system
• Performed QA for individual and group projects

Salesforce Platform Apprentice

Pro-Vigil Surveillance Services

• Workflow documentation within HRIS for employee lifecycle from onboarding to separation
• Assisted with HR and benefits information support for new employees and life event transitions 
• Registered new users and information, and created reporting data via HRIS 
• Worked as a cross-functional team for office events & administrative support, presenting survey market research and incentives supporting research  
• Manage CEO & upper management’s expense reports, travel arrangements and scheduling  
• Assisted HR management & recruiting with project coordination, handbook/ procedure documentation

Executive Assistant | Human Resources Coordinator

The Culinary Institute of America

• Workflow documentation for new, current, and alumni students within LMS database 
• Organized & collaborated with a cross-functional team for campus events, utilizing market research, and defining product requirements, managing multiple projects 
• Provided support and resources to key stakeholders to ensure customer satisfaction 
• Provided payroll and HR support with onboarding for student workers in HRIS database

Student Services Coordinator | HR Coordinator

CRM & Data Analyst bridging technology and community outreach together, with a passion for Non-Profits. I've honed my skills in relationship-building and problem-solving. 
Learning the latest technical skills to include; CRM, automation, and data analysis. I thrive in business support roles, combining my expertise in customer satisfaction and tech proficiency to drive success. With a proactive mindset and a genuine commitment to meaningful experiences, I bring value as a dedicated team member.
- Strong in interpersonal communication
- Cross-functional collaboration
- Active listening 
- Troubleshooting
- Proficient in SFDC administration
- Microsoft Office Suite
- Google Workspace & Slack 
Passionate about lifelong learning, actively engaged in professional development through books, podcasts, virtual group events and attending conferences.
Let's connect!

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