Damian Kernahan's Linkedin Analytics

We’re Proto CX. We help organisations create incredible experiences that drive growth. The large majority of businesses have a much bigger customer experience problem than they realise. Most companies believe they know what’s most important to their customers, but our research shows that few actually do.   → Their CX is much poorer than they realise. → Grapple with prioritising what’s most important →, provide best returns, → maximise ROI. → Frustrated they're not delivering a service that delights customers. → Stuck as it's hard to get leadership onboard. CX can feel overwhelming → you can see your competitors improving their CX ahead of you. CX professionals can see gaps and areas for improvement in their customers' journeys but lack the resources, support, or authority to make necessary changes. They worry about losing customers, receiving negative feedback, or seeing a decline in business metrics. The weight of responsibility can be immense. Knowing the business's success hinges on customer satisfaction and loyalty and finding solutions. They feel isolated as others in the business don't recognise the importance of addressing customer experience or don't feel it's a shared responsibility. We understand the disconnect between your goals and an action plan to get there... → The way forward doesn’t need to be a mystery. ✚ Our 12-week program helps you identify the most critical problems that need solving. Over the past 13 years and over 200 projects, we’ve helped companies across Aus/NZ precisely understand what their customers want most then help them deliver that. Our CX consultancy gives them the confidence to deliver exactly that. We act as your guide to unlock the potential of customer experience together. ✚ We help you Identify the most promising opportunities for your business, products and team. ✚ We also help you develop ambitious but highly actionable strategies and plans to make your business goals a reality. → We aim to understand deeply to ensure you're tapping into the right customer insights, feedback, and data to guide your strategy. → We strategically aim to integrate customer intelligence across your touchpoints for cohesive + effective actions. → We continually refine and optimise your approach based on ever-evolving customer needs and feedback, ensuring memorable experiences. If you're ready and keen to learn more → just DM me, and we can chat. 📞 Call me +61 0418 494 489 ✉ Send me a message [email protected]