Amber Effect Events

Marketing Project Coordinator

Advocation

Project coordinator

Success in Black

Member

Customer Success Collective

The3Skills

Stamped

Acted as “voice of the customer” within the company to provide input into every core product, marketing, and sales process
Shared best practices and documentation to help merchants get the most out of the platform

Project & Customer Success Specialist

CS Nutrition

Project & Client Success Manager

Teladoc Health

Analyzed client data and program performance , in order to deliver progress reporting and strategic product adoption 
Proactively engaged Teladoc Health members and helped coach them on opportunities to increase their usage on the platform and resolved their issues
Provided excellent client experience and acted as a subject matter expert  and collaborating with various internals teams  to ensure a quick turn around and  an accurate case completion
Communicated and escalated member requests through working with clinicians and the case team to prioritize case management and demonstrate an appropriate sense of urgency

Operations Coordinator

Thermo Fisher Scientific

Built great relationships with customers by actively listening to their needs and  troubleshooting their issues quickly
Served as a primary resource to customers through collaborating with other departments in thermo fisher and our suppliers to align solutions addressing internal and external client  challenges
Increased revenue by 30% through building trusted relationships and  participating in up-sell and cross-sell opportunities on client accounts
Adapted and stayed abreast of new process and initiatives in company
Used Microsoft Dynamics and Zen Desk as customer relationship management tool to complete followup documentation and consistently resolved 30 tickets daily

Customer Service Representative

SoftMoc

Sales Associate

Dynamic project and customer success manager with the ability to build high-trust client relationships and manage projects from concept to completion. A proactive communicator and critical thinker who ensures exceptional client experience are given and deliverables are met while driving profitability.

An adaptable and transformational individual with the ability to work independently, and develop opportunities that further establish organizational goals.

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