Carla Bernardino, MBA's Linkedin Analytics

Experienced in supporting and training end-users with varying levels of technical knowledge. Communicate and interact effectively with a diverse range of personalities; group presentation experience. Talent for presenting technical information in a way customers can readily understand. Proactive problem-solver with the ability to quickly identify root causes and generate cost-effective solutions. Proven ability to cultivate strategic relationships and build loyalty by becoming a trusted customer resource. Took personal charge of training, troubleshooting and problem resolution on issues that significantly impact the business. Served as cross-departmental technical expert for sales team, accountants and top executives. Reputation as a patient, thorough trainer. Write all training materials.Trained users in the use of a wide range of technical applications. Created training materials and presented company-wide training to improve productivity in all departments Oversee all hardware and software installations, upgrades and conversions. Evaluated and purchase computer hardware, software, storage media, telecommunications equipment and services. Manage vendor support. Oversee system security. Maintain and update disaster recovery plan and ensure key players receive quarterly updates. Frequently took calls during off-hours to ensure users have technical expertise available when they need it.