Sr Consultant

Twitter

Sr Salesforce Admin under Trust & Safety, advocate and supporting globally the Legal Policy Team by reviewing User Stories for new features or improvements, prioritizing and grooming with Dev, leading UAT, training and communicating on Go-Live. First PoC for bugs and priority 1 requests.

Lead 2 Salesforce Service Cloud implementations on new instances, with a multi-engineering support model and a highly customized environment.

Sr. Salesforce Administrator

Embraer

- Business Analyst
- Salesforce Administrator
- Data Analyst
- Custom Reports
- Customer Presentations

Material Services Analyst

- Salesforce Administrator
- Responsible for KPI Reports & Customer Presentations

Material Services Administrator

Material Services Agent

Customer Operations Manager - NA Order Entry & Pricing

LOA - Master's Degree

Customer Operations Manager - BP LA Backlog Management

The Supply Chain Leadership Program is a 2 year job International rotational program to expose talents to the executive level. Acquiring expertise and working on short-term projects to leverage business knowledge.

I've been the second brazilian selected to join the program.
 

Rotation 1: Procurement
Rotation 2: Supply Chain Operations
Rotation 3: Global Logistics

SCLP - Supply Chain Leadership Program

Responsible for:
•	From April 2006 to Feb 2008 - BP US Backlog Management Team
•	From Feb 2008 to July 2008 - HW US RSS Direct Backlog Management Team
•	Focal Point for all Process and Controls
•	Primary contact for Business Partners, Sales and Operations
•	Executive Support
•	Month End and Quarter End Sales Support
•	Sarbanes-Oxley Process Adjustments

Achievements

•	Wave 6 and Wave 8 SME and Focal Point
•	Disputes Reduction Project - More than 100 disputes closed; Team Award for this project.

Team Leader

Responsible for:
•	Supervise all Latin America Offshore Representatives
•	Focal Point for Brazil Offshore Sales
•	Interaction with Contracts & Negotiation, Sales, Treasury and Legal Department
•	Guarantee Revenue Recognition
•	Process Ownership
•	Month End and Quarter End Sales Support
•	Sarbanes-Oxley Process Adjustments

Achievements:
•	Deployment of Brazil Offshore Procedure
•	Short Term Assignment in Argentina for System Deployment

Additional Projects:
•	PASS System focal point for Business Process Owner to review users x process relationships, System routes. System with more than 2000 users used for inventory and billing and available for all Latin and Caribbean Region.
•	ASCA readiness for PASS from Process Owner perspective
•	Audit focal for Backlog Management

Latam Offshore Coordinator

Backlog Manager CSR for Brazil, Latin Caribbean Region and South America backup
Responsible for:
•	E2E Supply Chain Support
•	Maintaining Backlog orders for all HW Brands – zSeries, pSeries, iSeries, RSS, Storage and Printers.
•	Track product manufacturing and importation to the country
•	First point of contact for Sales and Business Partners
•	Interact with Logistics and Distribution
•	Billing Release
•	Month end and Quarter End Support
•	Audit Readiness

Customer Support Representative - Latin America

Communications and Education Intern.

Communications:
•	Responsible for creating all departments intranet page
•	Customizing and updating the webpage per internal client’s request
Education
•	Provide Support for facilitators and Class Organization
•	Maintain Employees educational Database records updated more than 200 employees.
•	Creator, Organizer and Facilitator of CSO Conversation Club
•	Creator and Organizer of CSO Chain; Series of Lectures of internal and external departments to leverage knowledge for the employee.

Additional Projects
•	Shadow System Analysts to understand job functions

Intern - Customer Support Operations

Agenteweb

HTML programmer for our portfolio websites such as Luana Piovanni, GNT, GNT Portugal.

HTML Programmer

Automation Architect

Certified Salesforce Application Architect with experience in Trust & Safety, Supply Chain, Order to Cash, Materials Management and Project Management for Software Implementation and Process Improvement. 

Designing, Developing and Implementing Solutions inside the Company, focusing on, but not limited to, Automation.

Interests: Sustainability, Scalability, Tech Debt

US Citizen

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