Microsoft

Ensured that company key performance indicators were met by effectively coordinating case volume and providing guidance to ~80 support agents

Case Manager

Assisted ~70 third-party support agents in gathering contact information and subscription details necessary for retaining Microsoft 365 business customers

Proactive Outreach Specialist

Served as a product expert for the Microsoft 365 suite of applications and their capabilities, developing and implementing technical solutions for small businesses, and providing virtual end-user/administrator support

Contracted through Education at Work

Microsoft 365 Support Engineer

Northern Kentucky University

Developed functional user interfaces with the aim of enhancing the features of QR codes and leveraging them for increasing and tracking faculty-student interaction

User interface was developed with HTML, CSS, JavaScript, Bootstrap, PHP, and Apache Web Server

Web Developer

Blackboard

Provided in-depth troubleshooting for laptops, peripherals, printers, and browser/software issues

Supported customers and end-users for Cengage and K12

Customer Service & Technical Support Representative

Kmart

Hardlines Associate

Analytically-minded business informatics graduate with a strong troubleshooting aptitude and customer-oriented mindset. Experienced in providing software support and implementing technical solutions for small businesses. Passionate about information technology and front-end web development, and constantly seeking new opportunities in these fields.

Taplio

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Dakota McMullin

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