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5+ years of combined experience as a Technical Support Team Manager, Client Experience Manager, and Client Experience Representative in SaaS. Well-known for driving people strategy across technical environments, including employee development, organizational change, and innovation with the primary focus of enabling people to accomplish amazing things. Proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams, and interact effectively with high-level clients, business stakeholders, and various team members. Passionately meet or exceed customer expectations. Enter the customer’s world through listening and understanding. High emotional intelligence and great communication skills; communicate with cross-functional partners. Technical Proficiencies in Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce, Talkdesk, and Zendesk.
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