In this role as Digital Customer Manager, I expanded territory to four businesses – Acrylic Adhesives, Coatings, Performance Monomers, and Plastics Additives – managing 15MMlbs of overall volume and $30MM of revenue. I drove Dow.com migrations, nurtured leads, secured new business with innovative strategies to enhance governance, financial performance, and future growth.
•	Achieved 37% volume growth (5MMlbs) and 8% margin growth ($860K) by optimizing pricing strategies and contracts.
•	Secured 2MMlbs in volume and $2MM in margin growth via negotiations at priority accounts.
•	Reclaimed 1.8MMlbs of plastics additives business and 1.1MMlbs specialty aviation business, regaining historical volume.
•	Transitioned 20 accounts to state-of-the-art ordering platform, achieving 90% readiness for remaining targets and migrations.
•	Delivered 4MMlbs of new business by converting leads and advancing digital sales initiatives across business lines interacting with VP’s and C-Suite representatives from my customers.
•	Secured contracts for 2.5MMlbs of commodity and 500klbs of high-margin monomers for 2025, driving strategic growth.

Digital Account Manager

As an account manager overseeing the resilient flooring market segment in plastics additives (15MM lbs and $23MM in revenue), I drove strategic account management, secured growth, and strengthened customer relationships. I developed customer-specific strategies, focused on market penetration, and leveraged digital tools to enhance transparency and performance.
•	Exceeded sales targets by managing a territory that achieved 150% of volume goals (9MMlbs) and 126% of variable margin goals ($11.4MM), despite a 30% market contraction.
•	Negotiated supply agreements with target growth and priority accounts by aligning pricing and service terms, securing over $5MM in new business and extending partnerships by 25%.
•	Advanced resilient flooring pipeline strategy by conducting qualification trials with partners, achieving lab-scale qualification and projecting $2MM in annual growth.

Account Manager

Here I led engineering projects to enhance operational efficiency and implement innovative digital solutions, advancing the site toward the Manufacturing 4.0 “factory of the future.” Collaborating with cross-functional teams, I managed complex projects, presented findings to senior leadership, and delivered site-wide technology improvements, achieving significant cost & time savings.
•	Managed a site cooling water improvement initiative by identifying plant-specific issues and presenting solutions to leadership, resulting in a 15% improvement in cooling system efficiency.
•	Accomplished the implementation of LoRaWAN wireless corrosion monitoring & remote sensing technology by securing funding and managing installation, reducing downtime by 20%.
•	Spearheaded the pilot and site-wide rollout of Microsoft Teams by developing a comprehensive operational framework, improving team collaboration by 30%.
•	Advanced the asset digital twin initiative by leading concept evaluations and value creation, projecting a 25% increase in planning speed and 15% productivity gains.

Site Breakthrough Improvement Engineer

As a Production Engineer at Dow Chemical, I optimized manufacturing processes, managed day-to-day operations, and resolved technical issues to ensure efficient, safe, and compliant production. I led continuous improvement projects, coordinated with cross-functional teams, and used data analysis to drive cost savings, improve efficiency, and enhance product quality.
•	Led the removal of the pressure test step from three surfactant and polyglycol reactors by optimizing production, resulting in a significant revenue increase of $8MM per year.
•	Spearheaded the addition of a dehydration step to the polyglycol initiator process, streamlining operations and achieving an annual savings of over $2.5MM for the business.
•	Introduced a castor oil ethoxylate product into a batch reactor, successfully expanding the product line and generating a new revenue stream for the polyglycols business, contributing upwards of $3.2MM in additional annual revenue.
•	Directed a Kaizen event focused on optimizing the solids congealing process, leading to a process improvement that saved the business over $3.1MM annually.

Production Engineer

United Real Estate Partners

Licensed Realtor

The Dow Chemical Company

•	Mined and programmed excel- and JMP-based data for a batch reactor plant which reduced sampling frequency by 58% and allowed plant to begin filling based on level indicator instead of weigh cells
•	Administered management of change to implement new steam trap integrated technology in 10 steam lines in batch reactor plant and wrote 2 procedures for troubleshooting and isolation of manifolds
•	Organized, prioritized and planned for 44 pressure safety devices to be soft-seated with elastomer o-rings over the course of the next 2 years due to metal-to-metal seat leak-by
•	Actively sought material of construction and put together order for 20 flush ring ball valves due to potential safety hazard during line & equipment openings
•	Investigated major scrubber plugging issue, potentially saving the plant over $100, 000

Run-Plant/Production Engineering Co-op

Lake Wauburg

I taught people how to belay their friends so that they can independently operate at a rock wall.

Life Guard and Climbing Instructor

•	Organized an excel-based spreadsheet and performed a layers of protection analysis on over 300 pumps in a light hydrocarbons production facility, finding that 26 pumps required more protection than was already in place (Light Hydrocarbons - LHC 2 & 3)
•	Submitted and obtained a 4.01 cost estimate on an oxygen analyzer for a deaerator system in an ethylene/propylene production plant (LHC 3)
•	Analyzed overpressure scenarios on 5 pump locations in an ethylene/propylene production plant (LHC 2)

Improvement Engineering Co-op

Lockheed Martin

•	Programmed excel-based supplier data matrix of 6 missile programs with over 400 suppliers to show program-supplier relationships for management visibility
•	Improved quality assessment of goods by creating a requirements checklist and flowdown for a counterfeit prevention and tracking program
•	Standardized briefing format with 13 metrics for 6 missile programs

Supplier Quality Intern

Dow Chemical

•	Modeled 14 simulations of safety, disaster scenarios, and process adjustments
•	Engaged in a computational fluid dynamics model and Six Sigma approach for engineering of a chemical-mechanical polishing facility in Newark, Delaware
•	Aided in engineering a polymer separation batch process instated in a Shanghai, China facility
•	Worked with analysis and step-change for a distillation column facility in Charleston, South Carolina with change saving over $160, 000 per year

Process Engineering Co-op

Matheson Hammock Lifeguard

I diligently watched the water and saved 2 lives while working there for over 2 summers.

Lifeguard 1

With a vibrant career at Dow, my expertise in product optimization and e-commerce has led to significant revenue and volume growth within the coatings and performance monomers segments. At United Real Estate Partners, my real estate investment acumen complements these skills, enabling a holistic approach to digital customer management.

Our team at Dow successfully reclaimed substantial market shares and transitioned 20 accounts to digital platforms, enhancing governance and financial performance. These strategic moves, coupled with my multilingual abilities in French, English, and Spanish, continue to empower global customer engagement and drive future growth.

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