City of Colorado Springs

Occupational Health Manager

Marathon Health

Ownership of client management and responsible for all operations at multiple practices.
Improved inventory process at each location.  
Increased patient satisfaction to 98% and net promoter score to 89%.
Improved client satisfaction to 95%.
Increased overall engagement by 4.25%.
Coordinated/led 30+ events for different employer groups each year.

Practice and Client Manager

Paladina Health

Ownership of operations in multiple practices in a startup company.

Responsible for vendor management for Paladina.

Successfully transitioned vendors after sale to company.

Launched three successful partner clinics.

Meeting or exceeding many of the organization's performance around its health population
goals such as cancer screenings, patient engagement, and chronic disease management.

Reduced overhead by 5% improved while improving team service level and team morale.

Reduced voluntary staff turnover in clinics to 0% in the last 16 months of employment.

Maintained a 75% net promoter score (customer service score) average during tenure.

Developed, and led multiple process improvements projects in customer service, practice
operations, and inventory management.

Field Operations Manager

Peak Vista Community Health Centers

Responsible for clinical operations and the development and leadership of 25 staff members. 

Aligned clinic operations after clinic merged with another healthcare organization.
Improved staff retention.

Lowered patient wait times by 15 minutes.

Improved provider chart completion rate from average seven business days to an average of four business days. 

Lowered clinic no show rate from 10% to 7%. 
Decreased patient wait time for prescription refills from five days to two days.

Clinical Team Manager

CSU Global

Completed my masters degree in Healthcare Administration with a concentration in Organizational Leadership & Change Management.

Graduated with honors and a 4.0 GPA.

Graduate Student

Boy Scouts of America : Denver Area Council

Promoted from District Director.

Earned BSA National President's Award and Denver Area Council's Leader of the Year (called Lamplighter Award).

Successfully led, developed, & coached a team of four professionals and over 120 volunteers, delivering a financially stable and quality Scouting program.

My team achieved an overall superior rating on the organizations balanced scorecard each year I held this position.

Increased customer base by 3%.

Several of my team members earned recognition for their performance. Saw team members under my guidance receive increased responsibilities due to the training I provided. Another earned the employee of the year award based on her performance.

Increased net revenue in 30%.

Team Leader

Promoted from District Executive.

Earned 2011 Employee of the Year (Goldpanner Award).

Led, developed, & coached one professional and 85 volunteers, delivering a financially stable and quality Scouting program.

My team achieved an overall superior rating on the organizations balanced scorecard each year I held this position.

Increased its customer base by 6%.

Due to their performance and my development, members of my team earned recognition for their performance.

Increased net revenue by 20%.

District Director

Boy Scouts of America: Circle Ten Council

Entry level position.

Employee of Month-October & December, 2008.

Recruited and led a team of 45 volunteers. Through collaboration, my team improved the delivery of the Scouting program.

My team achieved an overall superior rating on the organizations balanced scorecard during my tenure.

Increased customer base by a net 22% during my tenure.

Increased net revenue by 50%.

District Executive

I am a dynamic professional with a track record of exceeding expectations as a team member and as a leader.  I have accomplished this through successful planning, collaboration, and execution.

Taplio

Daniel Akins's Linkedin Analytics

Daniel Akins

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