UCHealth

Senior Financial Analyst, Decision Support

City of Colorado Springs

Collaborated with the team and created key performance indicators for the practice:  customer/stakeholder satisfaction, fiscal performance, inventory management, and practice utilization.

Zero turnover for Occupational Health Clinic during tenure. 

With the clinic team, we developed processes that improved clinical workflows such as patient workflow, inventory management,  and reporting to stakeholders.

Lead the clinic team in reducing overhead and added just in time principles to the clinic.  Savings were estimated to be $100,000.

Collaborating with the Worker’s Compensation team and the clinical providers, we improved the quality of notes and care to be in alignment with industry practice and better presentation for legal teams.

Increased patient satisfaction to 95% from 75%.

Improved stakeholder relationships with providers and practice.

SKILLS:  Collaboration, Leadership, Communication, Staff Development, Account Management, Process Improvement, Analytical Skills, Accountability, Budget management, Staff Retention, Critical Thinking, Strategic Thinking and Development, Problem Solving, Patient Satisfaction, KPI management, Operational Thinking.

Occupational Health Manager

Marathon Health

This role included client management and responsibility for all operations at multiple practices.

Collaborated with each practice to improve the inventory process.

Increased patient satisfaction to 98% from 93% and net promoter score to 89% from 81%.

Increased client satisfaction to 95% from 92%.

Increased patient engagement by 4.25%.

Coordinated/led 30+ events during each year to promote practices.

SKILLS:  Collaboration, Partnership, Leadership, Communication, Staff Development, Process Improvement, Analytical Skills, Accountability, P & L Development, Staff Retention, Critical Thinking, Strategic Thinking and Development, Problem Solving, Patient Satisfaction, KPI management, Problem Solving, Change Management, Account Management.

Practice and Client Manager

Paladina Health

Lead the operations in multiple practices in a startup company.

Responsible for vendor management for Paladina.

Successfully transitioned vendors after sale to company.

Launched three successful partner clinics.  

Meeting or exceeding many of the organization's performance around its health population goals such as cancer screenings, patient engagement, and chronic disease management.  

Reduced overhead by 5% improved while improving team service level and team morale.

Reduced voluntary staff turnover in clinics to 0% in the last 16 months of employment.  

Maintained a 75% net promoter score (customer service score) average during tenure.

Developed, and led multiple process improvements projects in customer service, practice operations, and inventory management.

SKILLS:  Collaboration, Partnership, Leadership, Communication, Staff Development, Process Improvement, Analytical Skills, Accountability, P & L Development, Staff Retention, Critical Thinking, Strategic Thinking and Development, Problem Solving, Patient Satisfaction, KPI management, Problem Solving, Change Management.

Field Operations Manager

Peak Vista Community Health Centers

Responsible for clinical operations and the development and leadership of 25 staff members. 

Aligned clinic operations after the clinic merged with another healthcare organization.

Zero staff turnover during tenure.

With the clinical team, we improved patient wait times by 50%.  

The clinical team and I collaborated to improve provider chart completion rate from average seven business days to an average of four business days. 

Lowered clinic no show rate from 10% to 7%. 

Decreased patient wait time for prescription refills from five days to two days.

Clinical Team Manager

CSU Global

Completed my masters degree in Healthcare Administration with a concentration in Organizational Leadership & Change Management.

Graduated with honors and a 4.0 GPA.

Graduate Student

Boy Scouts of America : Denver Area Council

Promoted from District Director.

Earned BSA National President's Award and Denver Area Council's Leader of the Year (called Lamplighter Award).

Successfully led, developed, & coached a team of four professionals and over 120 volunteers, delivering a financially stable and quality Scouting program.

My team achieved an overall superior rating on the organizations balanced scorecard each year I held this position.

Increased customer base by 3%.

Several of my team members earned recognition for their performance. Saw team members under my guidance receive increased responsibilities due to the training I provided. Another earned the employee of the year award based on her performance.

Increased net revenue in 30%.

Team Leader

Promoted from District Executive.

Earned 2011 Employee of the Year (Goldpanner Award).

Led, developed, & coached one professional and 85 volunteers, delivering a financially stable and quality Scouting program.

My team achieved an overall superior rating on the organizations balanced scorecard each year I held this position.

Increased its customer base by 6%.

Due to their performance and my development, members of my team earned recognition for their performance.

Increased net revenue by 20%.

District Director

Boy Scouts of America: Circle Ten Council

Entry level position.

Employee of Month-October & December, 2008.

Recruited and led a team of 45 volunteers. Through collaboration, my team improved the delivery of the Scouting program.

My team achieved an overall superior rating on the organizations balanced scorecard during my tenure.

Increased customer base by a net 22% during my tenure.

Increased net revenue by 50%.

District Executive

Dynamic professional with a demonstrated record of exceeding expectations as a team member and as a leader.  Accomplishments achieved through successful planning, collaboration, and execution.  Professional fulfillment comes through a challenging and rewarding position where personal and team contributions will directly and measurably advance the organization’s key performance indicators.

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