WorthyCreditCapitals Limited

Business Development Manager

Absa Bank Kenya

Responsible for setting up & operational management of Bancassurance Operations team to support the bank’s Bancassurance business

I have successfully spearheaded the realignment of Bancassurance operations by setting up of a new team, drafting and review of procedures manuals and agreed on the requisite changes to align to the new operations model, agreed on data collection, collation and the required MIs, reviewed the service level agreements with underwriters and alignment with our internal procedure manuals , undertook training, coaching of direct reports 

-The realignment efforts have resulted in unanticipated income from premiums collections of Kes 19M YTD 2017 from various product lines

Team Manager Bancassurance Operations team

•Middle level Management position for operational excellence & customer service by ensuring processes and policies are adhered to, internal controls mechanisms are in place at all times & turnaround times for card & loan applications are adhered to.

•Successfully provided project analysis, due diligence and requirements gathering for bank projects, from initiation, user acceptance testing to deployment in production environment. 

•Effectively perform risk analysis for current & potential clients to assess credit worthiness, analyzing financial statements and cash flow of customers using financial models CAMPARI & SWOT for retail customers with observing turnaround time & relevant S L A.

•Lead all aspects of operations of eight people which include training, coaching, directing, evaluating and conducting annual performance evaluations for my team members.

•Oversaw the reconciliation of internal accounts in both systems before & after migration to new system to ensure data integrity in for our departmental internal accounts escalating any issues & anomalies.
•Devised and implemented a training programme and user end manuals to train staff when transitioning to a new banking system.
•Performed risk & control assessment tests to identify compliance, highlight key risk areas as per Barclays Bank Group Policies.

•Involvement with the Internal Audit team in identifying the risks in the processes, evaluating controls and actions to mitigate the risks and ensure full compliance with the Barclays Bank lending policy.

•Participate in community events to position the bank as a leader within the territory.

Team Lead

Chase Bank Kenya Ltd

•	Daily preparation and submission for financial & liquidity reports to Central bank as a legal requirement.
•	Reconciliation of bank internal & nostro accounts & advising on financial obligations due or owed at the end of day.

•Daily branch settlement and ensured all general ledger statements were accurate.
 
•Contributed in bank system change- over from MICRO-BANKER to BANKERS REALM by facilitating redesign of accounting formats compatible with new system & user end training.

•Effectively supporting branch audits by internal, external, statutory auditors.

Business Support Officer

K-Rep Bank Limited

•Participated in outreach & promotion of bank products during meetings convened by Government agencies & marketing initiatives arranged by the bank.

•Trained & conducted the entire gamut of branch operations spanning Clearing, Cash, bill discounting, deposit accounts, Retail Trade Finance, Cash Management and Liability Products.

•Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.
•Establishing personal relationship & assisted in business development efforts, resolving client queries/complaints as well as providing guidance on the various products and services provided by the banks.

Management Trainee

Experienced, results oriented and highly personable financial services professional with proven track record in service delivery across busy, multi-cultural operations environments. 
Leverages on strong problem solving and interpersonal skills, and a commercial acumen to inspire positive client relationships and customer satisfaction. MBA graduate with 10+ years' experience in commercial and retail business practices.

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