EMEA

-Be the point of contact for group markets to capture Change Requests (enhancements) and responsible for documentation and system compliance;
-Ensure template creation and CR creation in JIRA;
-Tracking and management of key stakeholders (internal and external) to endure accurate and detailed definition of the functional requirement;
-Control and track third party integrator development times vs agreed plans and SLA's;
-Follow up to ensure approved CR budgets and work orders issued for integrators;
-Follow ups with the different markets to review advance of CR's, new requirements, future business objectives/targets than requires technological enablement, etc.
-Coordinate and communicate changes in all environments;
-Organize processes and sign-offs with country process owners;
-Ensure matrix with necessary technical and product support teams present to give support during transport windows;

Stack: Confluence, Atlassian

Skills: Access Control · Engineering · Visual Design · Continuous Improvement · Leadership · Cultural Diversity · Information Management · Interpersonal Skills

Delivery Manager 🔒 | IT

IAM | Cybersecurity | Pharma | Healthcare

-Setup, plan, implement and deliver the project in accordance with the Scope of Work agreed with the Customer.
-Serve as the primary contact for a given Sponsor to ensure communication is maintained and reporting schedules are adhered to.
-Drive resource planning and support the project team to ensure adequate resourcing of the project throughout its lifecycle, referring to senior management for advice as appropriate.
-Lead the assigned cross-functional teams to ensure successful delivery of projects.
-Track and supervise project progress, identify and evaluate project risks throughout the project life cycle and take corrective action as appropriate.
-Coordinate preparation of customer reports on the activities and project progress, ensuring their prompt delivery.
-Ensure that all deliverables are of the expected quality standards and meet customer expectations.
-Provide overview to ensure activities are delivered per scope, timelines, quality and budget.
-Manage the project financials accurately and appropriately ensuring project goals are achieved according to customer's expectations.
-Provide input to line managers of project team members' performance relative to project tasks. 
-Train and mentor new or junior project managers.
-Suite: Microsoft, Atlassian, Jira, Confluence, Sharepoint
-Regions covered: USA, Europe
-Budgets handled: 500.000 Euro - 1 mil. Euro

IAM & Cybersecurity Project Manager 🔒 | IT

Microsoft

Responsibilities:
-Data analysis & Insights – Consumption analysis, adoption of standardized reporting, pipeline managements;
-Delivering actionable strategic insights & ideas regarding consumption topics;
-Business insights and patterns;
-Coaching specific teams for new tools and guidelines;

Business Analyst CEE - Azure 👓 /Project Manager

Monitoring progress for SMC deals and making sure issues are addressed to the relevant teams, following up with partners and setting up the right expectations, but also offering extended help to the partners that are not on the right track with the whole process.

Responsibilities:
-Outbound Opp/Success engagement Acceptance: Follow up with partner and check if there is agreement on deal or if partner needs additional support/help;
-Opportunity Alignment(Outbound): Offering the intro email for the partner upon acceptance & setting up the right expectations;
-Monitor progression of the deal (20-80%) (Outbound): Follow up with partner to ensure the deal is progressing & expected close date will be met;
Remind partner to update the sales stages in all systems accordingly;
-Close Deal: IP Co-Sell (Inbound/Outbound): Guide partners with win registration in PSC/PC using guidelines (in case of issues, raise to Co-Sell desk);
Help with deal review calls between the partners and the corp deal review team (if needed);
-Business Escalation funnel: Work with relevant teams to solve any issues for a pending or rejected IP Co-Sell deal (PDM, Seller, Partner, Co-Sell desk).

Business Analyst CEE 👓

Oil & Gas

-Liaises with the sales division to notify them of tenders
-Maintains contact with customers in relation to tenders, contracts and other business offers
-Administers customer contract pricing and ensures pricing governance according to company policy
- Coordinate with relevant teams to obtain needed information (Legal, Compliance, etc.)
- Research and obtain further information for incomplete documents
-Acquires and updates all necessary documentation (regulatory and administrative)
Interacts with local authorities
-Documenting process and products available for the tender in course
-Regular follows-up changes in tendering legislation
-Cooperates with approved legal counsel; participates in and supports local regulatory projects

Bid Project Coordinator (Private Sector) ✍️

Oracle

Responsibilities:
- Leads in the development and administration of the learning management system, automated and ad hoc file feeds, documentation, reporting, and system integration;
- Responsible for creating, publishing, and archiving courses and course content;
- Responsible for creating and monitoring learning paths and ensuring the appropriate personnel receive the required training;
- Administers LMS and third party servers, user accounts;
- Provides system maintenance which includes upgrades, updates, configuration, troubleshooting, debugging, and user access testing;
- Investigates and resolves any data or system inconsistencies or discrepancies;
- Performs random audits and spot checks to ensure the system is working properly and learners are assigned the necessary content;
 - Maintains accurate documentation of changes in the system for record;
 - Provides ongoing technical support for the learning management system to both the training and development team as well as individual learners;

Portofolio APPS: 
- ERP/EPM/SCM/HCM
- Jira, Confluence
- Successfactors

Achievements:
- Support to users transitioning roles in the company
- Improving users access to designated content on the platforms

(LMS) Learning Management System Admin - Team: Ops, Learning & Development 👓

RESPONSIBILITIES:
· Efficiently work with SMEs to extract information required to develop training;
· Augment material with appropriate activities, interim knowledge checks and summative assessments; 
· Development of learning objectives to achieve business needs;
· Publishing online content according to team/organizations requirements and individual SLAs;
· Mine deep technical content to extract relevant information to meet learning objectives;
· Understanding of Learning and Development domain from a Global perspective;
· Provide guidance and support as needed to all types of requests/engagements, taking in consideration particularities for different departments and training needs;

ACHIEVEMENTS:
- Designed presentation material to better display the value of our products
20% of time spent for Pilot projects
- Using SAP Successfactors for daily tasks and improvement of work delivered

(LMS) Learning Management System Admin - Team: HR Operations 👓

RESPONSIBILITIES:
· Carry out online research and produce reports on customers;
· Creating Personal Profile documentation on key contacts/ IT decision-makers (assigned accounts for Field Sales reps using internal & online resources/tools);
· Designing internal/external websites, coordinate, schedule, validate and publish new content with appropriate owners;
· Creation of Customer/Partner/Stakeholders specific portals to share information which has to be sourced in conjunction with the field and EPC teams;
· Creation of video content on requester demand for various clients;
· Stakeholders and accounts management; 
· Ticketing activity to provide communication with relevant technical teams within designated SLAs (German & Spanish, EMEA regions);
· Lead on Cloud Platform project (OraDocs) & hands-on knowledge in Cloud data storage (daily user of Cloud technology in delivering websites);
· FinalCut software and Adobe suite (Adobe Photoshop) for video content;
· Demonstrated video editing ability for clients :H3 Italia, Mercedes etc. ( Adobe – image creation/alter & effects, Camtasia);


Science and TechnologyScience and Technology
(Web) Project Leader for Cloud Dedicated services : 

Scope: Migrating all PreSales services to a Cloud based catalogue

Responsibilities: 
- Designing the steps of the process and breaking them into monthly tasks;
- Allocating resources to each task according to needs and availability/regional geography;
- Working with Product Management & Development team (US based) & Architects in order to prioritize requirements & structure of the new platform, as well as designing elements & locked code/default technical limitations/bugs;
-Training new people on the project and delegating design tasks to virtual team (Europe &APAC);
-Cross communication in weekly calls with US team for product and future releases/patches/bugs/development of new features;
-Incorporating managers feedback on specific requirements – design, libraries, demos, content.

Presales Consultant, Customer Intelligence Team 💭 & Project Leader (Cloud, Migrations)

Project Construction & Real Estate Industry 

·Business analysis and requirements gathering around custom solutions;
· Create design specifications and do cost estimates for these solutions;
· Prepare Proposals / documenting requirements, solution proposed and associated scope;
· Provides highest level business process and project management expertise and consultation to business clients in order to meet department and cross-departmental goals;
· Test custom developed solutions;
· Provides consulting expertise and recommendations;
· Researches and documents projects information and details;

Business Analyst, Projects Dept.

Mercedes Benz Qatar, Nasser Bin Khaled Group

Automotive Industry;
· Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach;
· Demonstrates products and service knowledge to existing/potential customers and assists them in selecting those best suited to their needs;
· Establishes, develops and maintains business relationships with current and prospective customers;
· Develops clear and effective written proposals/quotations for current and prospective customers;
· Concludes customer problems and complaints with suitable solutions;
· Achieving high targets as per agreed policy by top management;
· Coordinates sales effort with marketing, sales management, accounting, logistics and technical service;
· Supplies management with oral and written reports on customer needs, problems, interests, competitive
activities and potential for new products and services;
· Participates in trade shows and conventions;

Sales Consultant  -  AMG Division

IAM & Cybersecurity Project Manager 🔒; PM | IT | Healthcare | Cloud | Software | Remote 🌏 El saber no ocupa lugar | NIE

Top soft skills:
*Analytical & technology savy;
*Self directed & knowledge hungry;
*Collaborative and works well with others;

With over 8 years of project management experience in IT delivery and consultancy, I am an IAM & Cybersecurity Project Manager in the healthcare sector. My mission is to plan, implement, and deliver projects that meet the customer's needs and expectations, while ensuring quality, security, and compliance.

I have led cloud-scaled projects from pilot phase through implementation using Oracle Cloud technology & training the implementation team. I have also worked with SAP SuccessFactors & LMS software, also an experienced user of the Atlassian suite, video editor software, HTML5, CSS. I have a strong technical knowledge across a broad range of IT topics and enjoy sharing my expertise with others while helping them reach their potential. My experience comes from a proven track record of leading complex teams, solving problems, resolving conflicts and delivering results in a fast-paced and agile environment. I am passionate about learning new software & technology, and always looking for opportunities to innovate and improve.

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