Daniel Gadelha's Linkedin Analytics

Hello! My name is Daniel Gadelha, and I am a seasoned professional with solid experience in project management, business analysis, and continuous improvement, focusing on process optimization and technological solutions. Currently, I work as a Project Manager, where I oversee quality monitoring, develop and maintain key performance indicators, processes, and products, and design training programs for teams. With extensive knowledge of agile methodologies like Scrum and IT governance frameworks, I also manage multiple projects and transform business demands into practical solutions for teams. My analytical skills are strong, with expertise in creating roadmaps, analyzing KPIs, and optimizing processes across operational and legal environments, as demonstrated in my previous role as Operations Project Manager. Throughout my career, I have also served as a Customer Service Leader at Stone Co., where I led teams, managed processes and systems, and ensured goals were consistently met. I worked extensively in product management and automation opportunities, always prioritizing an exceptional customer experience. Earlier, I was a Business Analyst at Impacta Lawtech, where I conducted in-depth analyses of business processes and implemented solutions to optimize workflows in the BPO sector. I developed dashboards and reports to ensure operational efficiency and introduced changes that increased productivity and reduced costs. I also had the opportunity to work as a Business Analyst at Maple Bear Canadian School, focusing on improving academic and operational processes and conducting audits to ensure compliance with franchise standards. My educational background includes an MBA in Marketing & Growth from Uniamerica, along with certifications such as the Scrum Foundation Professional Certification (SFPC) and Business Agility Professional Certification (BAPC). I am committed to continuous learning, having completed Tech Lead courses and gained strong expertise in management tools. I am passionate about enhancing processes and delivering solutions that add value. I believe in clear and effective communication and am always eager to explore opportunities for growth and development. Soft/Strong Skills: Analytical depth, adaptable communication, decision-making, operations management, time management, project planning and implementation, project management, agile methodologies, Scrum, User Stories. Platforms: Salesforce, Zendesk, Jira, Google Workspace, Miro, ITSM ServiceNow, Figma, Confluence.