Danielle Field's Linkedin Analytics

𝐓𝐇𝐄 𝐄𝐀𝐑𝐋𝐘 𝐘𝐄𝐀𝐑𝐒 𝐓𝐎 𝐌𝐀𝐍𝐀𝐆𝐈𝐍𝐆 𝐂𝐗/𝐃𝐈𝐆𝐈𝐓𝐀𝐋 𝐎𝐏𝐄𝐑𝐀𝐓𝐈𝐎𝐍𝐒 💻 I was born and raised in Los Angeles and was involved in tons of sports and extracurriculars from soccer, charity work, to captain of my cheer squad. I was the first person in my family to go to college. I was president of my sorority and graduated right into a job in the entertainment industry. Shortly after, I moved into an entry-level role at Farmers Insurance and learned the business by starting in claims. I was a licensed adjuster specializing in liability, injury and the litigation side of claims. I then moved into project management before finally landing in customer experience where I’m currently the Director of CX & Digital Operations with oversight of the web and mobile apps. 𝐋𝐄𝐀𝐃𝐈𝐍𝐆 𝐒𝐓𝐑𝐀𝐓𝐄𝐆𝐈𝐂 𝐓𝐑𝐀𝐍𝐒𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍 𝐀𝐓 𝐅𝐀𝐑𝐌𝐄𝐑𝐒 📈 Over the last 13 years, I’ve grown to build large teams from the ground up. I’ve developed new inner and outer loop processes to prioritize high-value customers and utilize data to design holistic solutions to resolve the top-customer pain points. My work has been instrumental in increasing NPS and retention. I also led our first-ever all-digital purchase and onboarding experience increasing paperless adoption and onboarding completion rates. I’ve been continuously tasked to lead strategic initiatives internally. During Farmers’ acquisition of MetLife, I transitioned the two legacy platforms into one, bringing customer-facing functionality to parity with Farmers and increasing digital effort scores. 𝐋𝐄𝐓'𝐒 𝐂𝐎𝐍𝐍𝐄𝐂𝐓 𝐎𝐍 𝐋𝐈𝐍𝐊𝐄𝐃𝐈𝐍 👋🏼 When I’m not working, I enjoy spending time with my husband, two sons, and our two dogs. If you’re looking to chat with a seasoned CX leader who excels at building inspired teams to improve customer satisfaction, then I’d love to get connected on LinkedIn. Thanks for reading my story, Danielle