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As a Manager, Dealer Success at Upstart, I lead a team of professionals who are dedicated to helping our automotive dealer partners grow their businesses and provide exceptional customer experiences. I leverage my 8+ years of expertise in customer success, SaaS, account management, and start-up growth to implement processes, structure, and strategies that drive retention, loyalty, and revenue. In addition to my current role at Upstart, I am also a LinkedIn Brand Expert, a retired professional tennis player, a keynote speaker, a best-selling author, and a podcast host. I use my diverse and unique background to inspire, motivate, and empower people to improve their mindset and reach their full potential in life. Through my podcast, book, and speaking engagements, I share my insights, tips, and stories on how to master LinkedIn, personal branding, career development, and mental toughness.
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