Danielle Mills Walden

Upstart

Co-Host of The Leadership in the Dealership Podcast

Manager of Business Operations

Manager, Dealer Success 

- Hire, train and manage a team of Customer Success Managers to oversee full customer life-cycle from on-boarding, adoption, nurture, and expansion
- Track and analyze performance for regional book of business to ensure all accounts are meeting or exceeding churn, retention, and expansion goals
- Collaborate with cross-functional teams and team leaders to inform product alignment for account growth

Manager, Dealer Success Team

- Built a success team from the ground up to 27 success managers. 
- Implemented systems and processes to improve efficiency, increase revenue, and reduce churn
- Develop strategy and architecture for clients in alignment with business plans
- Responsible for creating and executing customer journey, risk management, and customer health across four verticals

Skills: Change Management · Financial Analysis · Revenue & Profit Growth · Bridging Gaps · Strategic Planning · Management · Strategy

- Provided consulting to enterprise accounts as well as internal staff and developed processes that increased efficiency and ROI within the organization.
- Demonstrates excellent account/relationship management, having developed and cultivated lasting customer relationships
- Strategized on new business and expanded footprint into existing accounts

Skills: Software as a Service (SaaS) Business-to-Business (B2B) · Project Management · Business Strategy

Senior Dealer Success Manager

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Black Sports Professionals (BSP)

Black Sports Professionals (BSP) is a national non-profit organization dedicated to accelerating the advancement and impact of black professionals who work in sports. 

BSP is comprised of a network of chapters around the United States with members at every level of sports, including (but not limited to) the NFL, NBA, MLB, MLS, NHL, college athletics, agencies, sports commissions, media entities and beyond.

BSP seeks to be an industry thought-leader in sports career development and is one of the leading voices in the arena of advocacy for an evolved approach to recruitment, search, placement and onboarding of black professionals within the sports and entertainment industries.

Connect. Empower. Advance.

Board Member

HEADSTRONG LLC

Each week our goal is to motivate you, inspire you, and get you to take action in your life.

Host of The Headstrong Podcast

We help people Improve their Mindset so they can reach their full Potential in life. 

Mindset Coaching
LinkedIn & Career Services

Founder & CEO

Prodigy Software Inc.

Senior Account Manager (Acquired by Upstart)

Roadster

Sr Dealership Success Manager

CarNow

2018 President’s Club
2017 “Super Woman of the Year” Award

Regional Performance Manager

SIXT

Branch Manager

Watson Realty Corp.

Realtor

Professional Tennis Player

As a Manager of Dealer Success at Upstart, I lead a high-performing team dedicated to helping automotive dealers grow their businesses and deliver exceptional customer experiences. With over 8 years of expertise in customer success, SaaS, account management, and startup growth, I implement strategies that drive retention, loyalty, and revenue.

Beyond my role at Upstart, I am a LinkedIn Brand Expert, retired professional tennis player, keynote speaker, best-selling author, and podcast host. I leverage my diverse background to inspire and empower others to improve their mindset and reach their full potential. Through my speaking engagements, podcast, and book, I share valuable insights on LinkedIn mastery, personal branding, career development, and mental toughness.

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