Daniel Mott's Linkedin Analytics

With over a decade of hands-on experience in Customer Success, I've honed my skills in hiring, mentoring, and training CSMs and related roles. My career has seen me partnering with some of the world's most recognised brands, empowering their Ecommerce, Marketing and Creative teams to deliver cutting-edge digital experiences, recently accelerated by AI. My strengths lie in guiding customers through post-sale processes, fostering strong relationships, and ensuring maximum value realisation. I excel at grasping complex business goals, consistently surpassing retention and growth targets, and earning trust as a dependable advisor. Comfortable in the fast-paced world of B2B SaaS technology, I thrive on problem-solving and adapting to rapid innovation, including GTM of AI modules, increasing content output. My track record includes driving product adoption, enhancing account retention, fostering growth, and championing team success. B2B SaaS Technology | Martech | Ecommerce | Design Tools | CMS | Headless | Composable | Generative AI | Seed Stage | Series A | Start-up | Scale-up | Customer Success | Onboarding | Enablement | Growth | Director | Head | Manager | Lead | Enterprise | Strategic