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Hi, I am Danilo, a very passionate and driven operational leader with experience in BPO, CX Management, Retention, Sales, and Collections. During my career, I have focused on building and developing high-performing teams, For me, the relationship with our partners, support areas, and associates is HOW we change lives, Great communication, leadership, analytical, and developing skills, coupled with innovative thinking, ethics, and loyalty have produced the long-term agent and client relationships, that I've created on my teams, stakeholder trust, and enhanced employee productivity. The desire to drive the employer to be the market leader, with potential long-term growth within the company, is desired and viewed as a key career objective. I am a strong believer, supporter, and promoter of always striving to be the best version of myself, Enjoy learning different personalities and adapting as needed. I'm friendly and always have a smile on my face and overall, I'm a diligent, self-motivated, mathematically minded, methodical, and focused professional with a track-proven record of achieving desired results.
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