Danilo Monteiro dos Reis Junior's Linkedin Analytics

As a seasoned professional with over 14 years of global experience, I specialize in delivering customer service excellence, strategic team leadership, and innovative solutions across the iGaming, aviation, and hospitality sectors. Currently serving as Head of Customer Support and Casino Manager at InplayBet, I lead with a focus on optimizing customer journeys, managing key casino operations, and driving CRM and retention strategies to achieve ambitious KPIs. My expertise includes launching and localizing online casino products, overseeing promotional activities, and ensuring seamless user experiences across platforms. I excel at fostering collaborative environments, aligning cross-functional teams, and leveraging advanced tools like Zendesk, LiveChat, Intercom, FreshChat, Jira, AWS, and CRM platforms to enhance operational efficiency and client satisfaction. With a proven track record in account management, customer success, payment processing, and lifecycle management, I have consistently driven growth by implementing data-driven strategies and innovative marketing campaigns. My international experience in the USA, UK, and Canada has equipped me with a deep understanding of diverse markets and customer behaviors. I am passionate about improving service delivery through technology integration, process optimization, and team empowerment. Fluent in English and Portuguese, with intermediate Spanish, I am eager to continue leading impactful initiatives in the dynamic, growth-oriented iGaming industry. Key Skills: Customer Service Excellence Casino Operations Management Account Management Team Leadership & Training CRM & Retention Strategies Payment Solutions & Analytics Marketing Campaigns & Localization Bilingual: English/Portuguese (Spanish: Intermediate)