Toolio

We're on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape. Toolio is a cloud-based Merchandising Platform that automates critical workflows, provides real-time insights, and enables remote collaboration, empowering retailers to make faster, data-driven decisions about their most important (and expensive) asset—inventory.

VP of Customer Success

TranscribeIQ

TranscibeIQ uses AI to analyze your Gong calls to automate workflows for Sales, Customer Success, and Product teams.  With a Chrome Extension, Gong Plugin, and integrations for Slack and G-suite you can get insights in the flow of work instantly.

Co-Founder

Village of San Leanna

Serve as Alderman and Mayor Pro Tem on our 5-member Village Council governing San Leanna, TX. Elected to four terms since 2018.

•	Represent constituent interests and make key policy, budget, and tax decisions for the Village.

•	Oversee road infrastructure projects as Roads Administrator, securing funding and managing improvements.

•	Research policy issues and draft local ordinances and resolutions for Council approval.

•	Partner with county, city, and regional governmental entities as representative of the Village.

Alderman/Mayor Pro Tem

Jungle Scout

• Leading Enterprise Customer Success for Jungle Scout Cobalt and Downstream SaaS e-commerce and adtech product lines.  

• Developed customer value led growth strategy to strengthen expansion, and retention through segmentation, success planning, onboarding, and support.  

• Strong collaboration with executive leadership team to drive customer adoption, focused on north star metrics, using voice of the customer to enhance our products and spur innovation.

• Implemented CS tech stack around Churn Zero, Salesforce, Gong, ChatGPT/Claude AI, Fullstory, Pendo, and Power BI to surface actionable intel to improve growth, retention, and efficiency.

• Responsible for teams supporting onboarding, training, adoption, retention, product-ops, enterprise account management and customer success functions.

• Established CX team and function to drive strategy and focus on product-led growth, user research, data driven decisions, and a company-wide culture of creating great customer experiences.

• Manage cross functional team collaboration through projects, programs, and initiatives critical to Jungle Scout across Product, Marketing, Sales, Support and Finance.

Director of Customer Success and Experience

•	Provided guidance and leadership around designing and implementing new onboarding strategies, solutions, and team to increase adoption, and retention. 

•	Worked with CS and Product leaders to craft new self-service support, and training options across the platform to streamline customer experience and reduce churn. Reduced ticket volume by 60% over 1 quarter.

•	Created CoE around Pendo, Mixpanel, and Zendesk data to better understand our customers, drive engagement, stickiness, product usage, and customer success insights.

Director Onboarding and Training

Planview, Inc.

Sr. Director Global Adoption and Training Services

Troux

Director of Global Training Services (acquired by Planview)

Customer Success Executive | AI Innovator | Tech Advisor & Consultant

SaaS leader with 15+ years of experience helping businesses grow by building strong customer relationships and delivering measurable results. I focus on scaling teams and processes in Customer Success, Implementation, and Support while leveraging tools like AI and automation to drive smarter workflows and better customer experiences.

Outside of work, I’m always learning—whether it’s diving into new tech, exploring nature, or tackling creative projects at home.

Taplio

Danny Villarreal's Linkedin Analytics

Danny Villarreal

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