Opnbx.ai

Manager of customer success, strategic customer satisfaction through discovery, onboarding, and outcomes. 

 Opnbx.ai helps sales teams ramp efficiently & increase productivity by allowing sales reps to generate relevant & personalized emails at scale.

With our AI, reps hit a standard of personalization by building confidence and reducing writer's block.

The significant amount of time saved in the writing process can be reinvested into other productive activities 

https://www.opnbx.ai

Manager of Customer Success

Mocca Propiedad Raiz

Creating a company from scratch based on my previous experience in the role and legal knowledge. Head of business operations and client service. Currently, this is a personal microproject, managing 5 furnished apartments. 

- Handling relationship with owners and monthly report of property status and financial balance. 
-Finding and closing guests while ensuring the maximum occupancy rates in all units. 
-Addressing both internal and external clients requests, needs and feedback. 
-Preventive maintenance, regular inspections, immediate repairs, improvement advice and cleaning schedules for all units. 
-Creating and maintaining a contact network of service providers in a smart and effective way in order to improve troubleshooting response time.

Property Manager - Hospitality Operations

Waydev

Enterprise Success Manager

webinar.net

✔In charge of scheduling tasks and projects within the technical support team
✔Technical updates and training for team members and clients if necessary.
✔Technical advise, strategy and implementation throughout projects/clients/prospects.
✔Third party apps and integrations positioning and support.
✔Elaborate and maintain training documentation and repository.
✔Ensure the team’s awareness of new updates made on the platform
✔Platform testing supervision
✔Zendesk Support supervision: Team and Tools
✔ White glove clients management and support
✔Performs additional duties and projects identified by the Engineering team, Manager of operations and/or Senior Executives
✔Reports, escalates, and documents platform issues using established communication channels
✔Promotes Company Culture

Head Of Technical Services

Online event Manager for Clients at webinar.net completes the following duties: 
✔Implement the 5 phases of a project (Initiation, Planning, Executing, Monitor/Control & Closure) and meet established deliverables
✔Maintains the platform and provides specialized technical support for event productions in accordance with established processes
✔Takes responsibility for the quality of the final product in all aspects by following approved procedures, keeping records, actively solving problems, and documenting solutions✔Knows and can quickly and calmly apply contingency plans for dealing with common problems that can occur during a webcast
✔Serves as a knowledgeable resource and staff trainer on platform related technology
✔Works with the Webcast support and engineering teams to perform platform tests and implements regular improvements in the webcast environment
✔Performs additional duties and projects identified by the Engineering team, Manager of operations and/or Senior Executives
✔Reports, escalates, and documents platform issues using established communication channels
✔Full set up of the platform components based on the client’s needs (Integrations, rooms, registration, content management, leaderboard, metrics, room elements, general settings, entitlements, representatives, and staff, etc...)
✔Provide Help desk support to current clients
✔Set up Post-Event call to review lessons learned and areas of strength
✔Support on the live sessions from webinar.net when needed
✔Regularly Trains Employees on Platform
✔Proactively test new platform tools as requested by IT Infrastructure Managers
✔Works as Partner Specialist (streamlined, 6connex, Swoogo)
✔Allocates Resources to Projects 
✔Promotes Company Culture 
✔Leads Marketing Strategy to promote our platform services to current/new clients

Senior Client Success Manager

Publicize

Account Executive

CLEAN POINT ECO LTD

Remote manager for internal operations including cleaning services, building, and facility maintenance and all services required by clients. Internal coordinator for human resources aligning with the operation's objectives. Client and New Hires Onboarding.

Senior Client and Employees Relationship Manager

Casacol SAS Colombia

Managing 18 furnished properties called "el Poblado collection" in all aspects, including but not limited to: 

- Handling relationship with owners and monthly report of property status and financial balance. 
-Finding and closing guests while ensuring the maximum occupancy rates in all units. 
-Addressing both internal and external clients requests, needs and feedback. 
-Preventive maintenance, regular inspections, immediate repairs, improvement advice and cleaning schedules for all units. 
-Creating and maintaining a contact network of service providers in a smart and effective way in order to improve troubleshooting response time.

Property Manager

Eventbee

Lead Generator

Empresas Públicas de Medellín - EPM

Law Intern

Seasoned SaaS CSM

Where do I start? 

I Ditched my Law degree right after graduation. 

Started customer facing roles and remote work since 2016 and I never turned back!

I found out I thrive on learning and then enlightening and guiding others in reaching their goals. 

Eventually, I also became a Certified Personal Trainer. Working out is my passion, my source of peace and discipline. I can tell you my fitness enthusiasm extents to all aspects of my life. 

I believe in transferible skills, in flexible work settings, in team work, and family-work balance.

Consistency has taken me far away and is my key value. 

I love the startup world and I'm here everyday sharing what I've learned about Customers, SaaS, Onboarding, and the Remote - Work Life.

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