Coursera

Customer Success Manager

Infobip

Key Account Executive

MIS - Al Moammar Information Systems Co.

Senior Account Manager

SquareOne Technologies

Business Development Manager

• Prospect for potential new clients and turn this into increased business.
• Identify potential clients, and the decision makers within the client organization.
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Present an image that mirrors that of the client.
• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.
• Work with technical staff and other internal colleagues to meet customer needs.
• Establishes productive, professional relationships with key personnel in assigned partner accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
• Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
• Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
• Sells through partner organizations to end users in coordination with partner sales resources.
• Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
• Assist in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory (based on historical data, market trends and competitive activity).

Senior Account Manager - Western Region

PRO TECHnology

•	Listening to customer requirements and presenting appropriately to make a sale.
•	Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
•	Cold calling to arrange meetings with potential customers to prospect for new business.
•	Responding to incoming email and phone inquiries.
•	Acting as a contact between a company and its existing and potential clients.
•	Negotiating the terms of an agreement and closing sales.
•	Gathering market and customer information.
•	Negotiating on price, costs, delivery and specifications with managers.
•	Challenging any objections with a view to getting the customer to buy.
•	Advising on forthcoming product developments and discussing special promotions.
•	Reviewing my own sales performance, aiming to meet or exceed targets.
•	Gaining a clear understanding of customers' businesses and requirements.
•	Attending team meeting and sharing best practice with colleagues.

Sales Account Manager

The Red Sea Institute of Cinematic Arts

Monitoring and maintaining the Red Sea Institute of Cinematic Arts ( RSICA) network. Domain controller, Access Control System, CCTV System, HP backup storage, Support System, Audio and Video Systems, Media Servers, Fortinet firewall and Pfsense firewall.
Training new students on the various uses of IT systems, video editing and media management.
Assisting and providing students with solutions and tools to help them with their editing sessions.
Managing and assigning tasks to student workers and monitoring their work progress then evaluating each task output and collecting feedback from clients in order to improve the QoS.
Monitoring and updating Salesforce operations, Icontact marketing tool, YouTube, RSICA’s social media accounts, and the RSICA website. 
Providing oversight and support to other technological areas within RSICA, such as exhibition and post-production, supporting purchasing and inventory control of all technology assets within the Institute.
Managing the allocation and monitoring storage usage in the Avid Lab. Developing the Avid Lab policies, guidelines, procedures, and workflows.
Maintaining and updating the Unity Media Network, troubleshooting, and space allocation.
Monitoring archiving and the flow between the Avid Lab and library and archiving services and providing them with last cut of each film finished in the Avid Lab.
Providing support and maintenance to Audio and Video Systems within the Institute, including the Screening room, Casual screening room, and Media carts.

IT Specialist

Aqaba Ports Corporation

Collaborating with the IT team in designing and implementing  IT security policies and procedures.
Implementing security solutions using Microsoft ISA Server
2000, firewall appliances.
Installing and configuring Domain, Domain users and group
policies, maintaining the network and troubleshooting, Cabling and Termination.

Network Trainee

At Coursera, my focus as Customer Success Manager is on enhancing user learning experiences, ensuring they align with dynamic professional landscapes. Leveraging over two and a half years of dedication, our team has successfully empowered organizations to elevate their talent's capabilities, meeting today's evolving challenges. 

Previously, as a Key Account Executive at Infobip, I refined my prowess in negotiating software contracts and fostering executive-level communication, essential for maneuvering through the competitive tech environment. My ongoing mission is to facilitate progress and lifelong learning, marrying cutting-edge technology with calculated customer relationship strategies.

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