Village of Broadview Park District

Executive Director

AnitaB.org

Customer Success Manager - Partners

College Mentoring Experience

Program Director

CDK Global

Client Implementation Manager - PITT (Post Install Transition Team)

Implementation and Support Manager

Supervisor with over sixteen years of diverse business experience including: production, implementation, client support, customer service, talent development and mentoring. Strenghts include team building, analytical problem solving and communicaton skills. A proven team leader with the ability to achieve results.

Implementation Supervisor

Responsible for work load coordination, training and problem escalation for all Laser Install associates.
Collaborated with tech support & R&D to ensure timely resolutions to client and departmental problems and prevent problems from re-occurring. Served as escalation point for questions and answers for install team and internal/external clients regarding laser  issues.
Manage incoming calls and escalate vision cases from internal/external clients. Maintain client callback requirements
Served as a supervisor figure when management was not available.
Provided Clients with professional and courteous Customer Service.

Implementation Team Lead

Board Member-National Board African American Associate Resource Group (NBAAARG)

Youth Ministry

Taplio

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