Asia Technical Gas Co (Pte) Ltd / Bee Hua Trading Pte Ltd (specializing in industrial gases) www.atg

Primary Functions :
(a)	To provide assistance to Finance team and daily, weekly and monthly sales, commission and other reports 
(b)	Liaise with our clients by working closely with them and communication on daily basis via e-mail on project reports and feedback.  
(c)	Maintain testing equipments mainly gauges by making sure that the calibration of the equipments is up to date. To send equipments for calibration once it’s due.  
(d)	Handling of customer enquiries, orders and feedback
(e)	Implement and maintain ISO standards and safety procedures
(f)	Certification of gas cylinder pallets and liaising with SCDF regarding fire safety

Achievements / Contributions
Created staff handbook for the company and other good admin practices.  
Contribution in HR and Sales & Marketing documents. Appraisal system
Liaise with recruitment agencies on company’s staff requirements
Successful completion of Quantitative Risk Assessment (QRA) project study done with Environmental Resource Management (ERM) from Jan 11 to May11. 
ATG Annual Staff Function Committee member
Risk Assessment Manuals and Documentation for the company
Other Contributions such as technical materials relating to company’s nature of business

Courses Attended 
1.	Internal Quality Auditor Training – 15Oct10
2.	Understanding of revise ISO 9001:2008 standard by GIC –Oct 10
3.	Biz Safe Course on Risk Management – 20July11 to 21July11
4.	Workplace Health Promotion (WHP) Training Course in Raffles Medical – 18July12 to 20July12

Project Administrator / Human Resources

Asia Technical Gas Co (Pte) Ltd

Primary Functions :
(a)	To provide assistance to Finance team and daily, weekly and monthly sales, commission and other reports 
(b)	Liaise with our clients by working closely with them and communication on daily basis via e-mail on project reports and feedback.  
(c)	Maintain testing equipments mainly gauges by making sure that the calibration of the equipments is up to date. To send equipments for calibration once it’s due.  
(d)	Handling of customer enquiries and orders
(e)	Handling of customer feedback
(f)	Implement and maintain ISO standards and safety procedures
(g)	Certification of gas cylinder pallets and liaising with SCDF regarding fire safety
Achievements / Contributions
	Created staff handbook for the company and other good admin practices.  
Contribution in HR and Sales & Marketing documents. Appraisal system
Liaise with recruitment agencies on company’s staff requirements
Successful completion of Quantitative Risk Assessment (QRA) project study done with Environmental Resource Management (ERM) from Jan 11 to May11. 
ATG Annual Staff Function Committee member
Risk Assessment Manuals and Documentation for the company
Other Contributions such as technical materials relating to company’s nature of business

PowerQ Technology Pte Ltd (specializing in HVAC Testing & Commissioning Services) www.powerqtech.com

Primary Functions :

To provide assistance to our Engineers and Technicians involved in the testing and commissioning by assisting them on site and project documentation. 
Liaise with our clients by working closely with them and communication on daily basis via e-mail on project reports and feedback.  
Maintain testing equipments  by making sure that the calibration  of the equipments is up to date. To send equipments for calibration once it’s due.  
Provide management the reports of the project and day to day activities. 
Liaise with our Human Resources Dept on staff ‘s leave application, claims etc from site.  
Handling of ad hoc projects assigned by the Management

Achievements / Contributions
Created staff handbook for the company and other good admin practices.  Successful completion of various projects while based at various sites.  Created archives on company’s valuable data by e-library. 
 
Courses Attended from PSB Academy
1. Interpretation, Documentation & Implementation of ISO 9001 : 2008 QMS
2. Internal QMS Auditor Training Course
3. Project Management from Building & Construction Authority (BCA)

Project Coordination Executive

Mirror Media Pte Ltd

Telesales and Marketing Executive in Singapore Mirror (an online Directory service).

Sales And Marketing Specialist

Mobalex Singapore Pte Ltd (specializing in VOIP products & services)

Sell telecommunication products by recruiting agents who in turn will promote and sell Mobalex products in their respective countries.  
Provide after sales service to the Agents by giving them training and answering their sales and technical queries. 
Maintain a database of the prospective and confirmed agents. 
Provide management the reports of the sales and day to day activities. 
Handle walk-in clients and to meet clients outside the office. 
Handle queries via Timpani chat and queries submitted by prospective clients via internet.
Learn technical side of our products, daily testing of our system and trouble shooting.
Handling of adhoc projects assigned by the Management

Account Manager / Business Development Manager

Mobalex Singapore Pte Ltd

Primary Functions :
Sell telecommunication products by recruiting agents who in turn will promote and sell Mobalex products in their respective countries.  
Provide after sales service to the Agents by giving them training and answering their sales and technical queries. 
Maintain a database of the prospective and confirmed agents. 
Provide management the reports of the sales and day to day activities. 
Handle walk-in clients and to meet clients outside the office. 
Handle queries via Timpani chat and queries submitted by prospective clients via internet.
Learn technical side of our products, daily testing of our system and trouble shooting.
Handling of ad hoc projects assigned by the Management
Achievements	
Increased sales and signed a distributor from Doha, Qatar while just 2 weeks in office. In a period of 1 year, signed distributors from countries such as Germany, India, Afghanistan, Pakistan, Bangladesh and regional. Also liaised with local companies in Singapore.

Account Manager

AMAX Technologies Pte Ltd (Electronic components supplier)

Primary Function  	:	
Act as a liaising person between AMAX Technology and customers 
Prepare quotation for customers, answer queries from local and overseas clients
Updating of system files and folders
Keep track of receiving and delivery dates of electronic components to customers
To do weekly Purchase and Sales Report and submit to the management
To support the India Sales Team pertaining quotation, inventory of brochures/catalogues, shipment of electronic components, etc.
Quarterly 
To prepare a Company Newsletter in Word Format and distribute internally via email and to my colleagues in India. Also to the key people / personnel in Rohm (Our Principal)

Customer Service and Sales Executive

Fuji Xerox Singapore Pte Ltd (a large MNC supplying products & services on document imaging)

Market office network and multi-function products to outbound telesales.  
Responsible for managing and developing new customer base.
Achieve effective territory coverage through planning of sales calls.
Contact within specific customer base.
Achieve individual/team sales quotas for assigned products and close clients follow-ups.

Telesales Account Representative

InCall Systems Pte Ltd (at Outsourced Business Service provider)

Managing customer accounts that is provided in the database by making calls to do sales representing the actual clients of the company that has given this assignment. 
Updating of customer records in the database system after every call made. 
Updating remarks of the customers provided in the database by using Ms Excel. 
Worked closely with the management on data profiling and transmit ideas by brainstorming to increase sales. Was in charge of new interns and graduates and also to guide them and motivate them.  Designed new forms in softcopy format for better management of the team and also to have a uniformity in keeping the data. Also participated in company functions by organizing it and participaton.

Consultant in Call Centre

HSBC Ltd (Singapore)

Personal Banking, IT Division, Securities & Trading.
In HSBC, I was involved in Work Improvement Team (WIT) Committee, a management retreat to improve the service level in the company. 
Was a volunteer with National Council Of Social Service.

Operations Officer

-	Administration and Operations
-	Project Management taking into consideration of time factor
-	Equipment Calibration and Maintenance
-	Corporate Communication
-	Procurement and liaising with Principal and Shipping Vendor
-	Implement and maintain ISO standards, OSHA and Safety Procedures
-	Certification of gas cylinder pallets and liaising with SCDF regarding fire safety
-	Sales and Marketing - Lead Generation - maintain customer database in excel 
-	Technical documentation and manuals
-	Able to analyze objectively of facts to form a judgment, the ability to engage in reflective and 
        independent thinking
-	Ability to understand the logical connections between ideas, to think clearly and rationally about 
        what to do or what to believe
-	Self-directed, self-disciplined, self-monitored and self-corrective thinking
-	Work in team and independently

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