Financial Insurance Services - "Intelligent Solutions" 

• Result - 10% YOY growth - Successfully mentor and manage diverse and inclusive large teams, utilizing effective leadership strategies to drive team success, increase employee satisfaction and performance, and achieve company goals and objectives. 

• Result - Profitability YOY 12% increase - Develop and implement scalable processes and systems to efficiently manage and support a large team, while providing individualized mentorship and coaching to team members. 

• Result - Turnover dropped 15% - Utilized strong communication and interpersonal skills to effectively collaborate with cross-functional teams and resolve conflicts, resulting in improved team morale and increased productivity.

VP of Sales

•	Result:  30% increase in production.  Implemented performance management programs to set clear expectations, provide regular feedback, and drive continuous improvement for team members.

•	Result:  Turnover dropped 27%.  Provided hands-on leadership, fostering a positive work environment and promoting a culture of innovation, creativity, and teamwork.

•	Result:  25% profit increase.  Continuously monitored and evaluated team performance and made necessary changes to ensure alignment with company goals and objectives, resulting in improved team efficiency and overall success.

Regional Sales and Finance Director

Direct sales and finance operations providing scalable solutions for insurance, and asset management services, including wealth accumulation, distribution, and preservation.

Highlights of my contributions include:

 Maximizing customer satisfaction scores by implementing new KPIs, surpassing regional and national benchmarks by upward of 97% through improved goal setting, strategic action planning, and championing key stakeholders.

 Rolling out new advanced intellectual training to improve team competencies, engagement, and satisfaction, driving a 20% reduction in the turnover rate.

 Developed, trained, and launched multiple Regional Insurance branches 30% ahead of schedule utilizing multi-unit business development centers to meet staffing needs under budget by 10%. 

 Provided National customized training and consulting for DMS and software systems yielding a 100% client satisfaction rating and superior key performance metric ratings

Executive Finance and Sales Manager

Regional RV Dealergroup

As a Finance and Sales Manager, I owned finance and sales results for an established RV dealership group serving customers in the Northwest, West, and East regions.

Highlights of my contributions:

 Earning a top 3% position among the dealer group for financing by effectively building a relationship network with lenders and consistently producing impeccable paperwork.

 Improved finance menus to drive model line efficiency and 70% per unit penetration for products

 Surpassed existing unit sales averages for the department within the first three months of adopting the position through an aggressive approach.

Senior Finance Manager - Multi Unit 

Northwest Motorsport

Serving as a trusted, knowledgeable product expert, I maximized sales and service results within this growth-focused truck center with locations across WA.

Highlights of my contributions include:

 Achieving an outstanding 25% close rate by employing interactive listening techniques to strictly meet budget parameters and specification preferences.

 Improving client satisfaction by 15% by leveraging multilevel CRM structures to ensure consistent client follow up.

 Introducing new processes to streamline loan documentation, yielding contract rewrite rates of < 2%.

Senior Sales Consultant

Complete RV Maintenance and Fabrication, LLC

Serving as President of Operations and Sales offering custom repair services for RVs, fifth wheels, and travel trailers, I established and maintained a reputation for excellence in maintenance, repairs, custom detailing, cleaning, and custom restoration.

Highlights of my contributions include:

 Result:  Zero debt on startup. Turning around a failing business to a state of profitability within one year, without incurring debt.

 Boosting customer satisfaction by 30% by expanding electrical, mechanical, and operational preventative maintenance services.

President, Owner

RV Dealergroup

In this role, I directed finance programs for a service-oriented RV dealership with locations in WA and OR.

Highlights of my contributions include:

 Spurring a 22% increase in the regional DMS CSI scores through improved pricing analysis and strategy coupled with a guest-focused approach.

 Achieving a top 5% ranking nationally for finance penetration as named by the dealer group.

 Elevating per vehicle retail sales figures from established department levels within just 60 days.

Finance and Sales  Manager

National Dealergroup

Directed eCommerce Sales activities within privately owned new and pre-owned car dealer group with locations across the Western Region.

Highlights of my contributions include:

•	Delivering a 24% reduction in sales costs alongside a 21% increase in close ratios by optimizing a 
        lead provider strategy.

•	Attaining a best-in-class 100% CSI rate by my second quarter of employment.

•	Assembling and coaching a sales team to achieve a 14% close ratio, enhancing team cohesion 
        and confidence.

Sales Manager

Corporate America 

Mentor and student of high-performing teams that delivered and exceeded revenue, profit, and real YOY growth while minimizing expenses.

Senior Sales Management - Business Operations and Leadership 

My focus lies on mentoring diverse teams and pioneering scalable processes that resonate with our mission of intelligent solution provision. 

Our collective efforts have manifested in a 10% year-over-year growth and a significant decrease in operating expense, underscoring our team's dedication and commitment to fostering an environment of continuous improvement and inclusive leadership.

With expertise in new business development, CRM, and financial acumen, my role has evolved through hands-on leadership and partnering with great mentors that led to a 30% increase in production and sustainable culture index. 

Our team's collaborative spirit and innovative sales strategies have not only bolstered profitability by 12% but have also enhanced the satisfaction and performance of our team members, solidifying our company’s stance as an industry vanguard.

Taplio

Darrell Croteau - Intelligent Solutions's Linkedin Analytics

Darrell Croteau - Intelligent Solutions

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