Crisp English

I help tech leaders succeed in their careers by developing clear, confident, empowering English communication skills.

I work one-to-one with today's and tomorrow's CTOs to help them build fluency and confidence in their English communication.

English Communication Trainer for Leaders in Tech

Nido

Sales and Customer Support Intern

Round Town Travel

I transformed the traditional sales model of this local tour operator's day trips by seeking partnerships with prominent online platforms such as Viator, GetYourGuide, Expedia, and Musement. This strategic move not only enabled customers to plan and book excursions in advance but also resulted in remarkable boosts in sales revenue and enhanced marketing visibility for the company, skyrocketing its reach.

I was the primary liaison between the company and the contracted software developers, overseeing the development of the company's website and internal systems. I collaborated with team members and management to gather and communicate system requirements. Additionally, I managed website content and back-end systems for streamlined operations.

I took on a multifaceted role as the company's IT support, addressing office technical issues, managing social media content creation, and producing/editing video content for LED publicity screens. I actively engaged in handling website inquiries, live chat, and resolution of complaints and complex issues which were escalated to me by the customer service team. I demonstrated leadership by serving as a go-to resource for customer-facing staff on complex matters. Additionally, I provided essential PA duties for the director and took charge of GDPR compliance, ensuring continuous learning, updates, and team training on regulatory requirements.

Back Office (Operations and Online Sales)

I commenced my journey with TUI Group as an Airport Representative for Thomson Holidays, gaining hands-on experience in various aspects of airport operations, including arrival and departure transfers, flight delay handling, and ancillary sales.

Recognizing my capabilities, I was swiftly promoted to the role of Airport Transfers Coordinator within another group company. Operating both in the transport office and at the airport, I played a pivotal role in planning transfer itineraries for TUI UK and TUI NL, handling customer communication, orchestrating meet and greets, adapting bus manifests on short notice, and overseeing a team of airport bus drivers.

Here, I designed and implemented a process which replaced three hours of manual work each day with one keyboard shortcut, ensuring excellent service to our internal and external customers.

This dynamic position honed my skills in quick decision-making, fast-paced problem-solving, and effective workload management in high-pressure situations.

Transfers Coordinator

Bristol Evening Post & Press

I began my career at Bristol Evening Post and Press as a B2B telesales representative. Soon after joining the company, I identified a new sales opportunity to create a feature in the newspaper for Bristol Pride, for which I secured the participation and collaboration of local LGBT businesses.

My innovation with this feature was recognised by the advertising director, who created a new role for me as co-partnership coordinator, where I dedicated my work to seeking creative ways to form advertising collaborations between manufacturers and retailers, liaising with our sales teams, to generate increased advertising revenue and sponsorship opportunities.

Co-Partnership Advertising Coordinator

Community at Heart / Barton Hill Settlement

I supported the project managers on numerous initiatives and developments at this government-funded community regeneration programme (New Deal for Communities), and delivered certified training courses in complementary therapies.

Community Health Support Worker and Trainer

Bristol & West

I worked for three months in mortgage packaging (early stage of the mortgage process) and transferred to the mortgage completions department (final stage). Being in a unique position of having user experience with the company's systems at both stages, I was chosen to work with a contracted project manager whose responsibility was to merge the two departments. I gained valuable communication skills and had the opportunity to get an introduction to the design of business processes.

Mortgage Packaging/Completions Agent

Most of my clients already know English. But using it at work? That’s a different story.

Maybe they hesitate in meetings, struggle to explain their ideas clearly, or just don’t sound as confident as they’d like. That’s where I come in.

I don’t do traditional English lessons. No textbooks, no pointless grammar drills. I work with people in tech to help them actually use English in real-world situations - whether that’s leading a team, pitching to investors, or just making small talk without overthinking every word.

I’ve seen people go from avoiding English conversations to giving talks at conferences. From feeling stuck in their careers to landing jobs they didn’t think were possible.

It’s not about perfect English - it’s about having the confidence to use it.

If that’s something you’re working on, drop me a message - always happy to chat.

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