Neocol

COE Leader, ERP Integrations/Head of IP Solutions

Lead Solutions Consultant

Collaborate with project team to lead Advisory, Analysis & Design, Build, UAT and Go-Live activities for multiple Salesforce Billing Implementations to complete Quote-to-Cash process with data flow into ERP.
Oversight and Design review on all NetSuite related tasks including technical scripting and integration.
Architect, Design and build custom Integrations using middleware to sync record data for NetSuite ARM (Advanced Revenue Management).
Coordinate with Pre-Sales Solution Engineering team to demonstrate custom Salesforce – NetSuite repeatable technical solutions to potential opportunities.

Billing Architect

NetSuite Consultant

NetSuite

Senior Education Consultant

Provided solutions consultation on various $10M+ NetSuite implementation projects for a multitude of clients, from pre-initiation to maintenance. Responsibilities included System Analysis and Design, Configuration, User walkthroughs, Release Management, UAT, Training, Post-go live support, and more.
Specialized in custom NetSuite ERP Module deployments for the following process areas and services – R2R, O2C, D2B, P2P, SuiteCloud (SuiteScript/SuiteFlow), Data Security.
Enhanced business visibility for Senior Leadership staff and improved decision making through the design and maintenance of Saved Searches, Reporting, and Workbooks, including custom dashboard analytics.
Performed administration & environment management duties using NetSuite third-party tools to ensure stability between Sandbox and Production environments resulting in decrease in QA bugs and issues.

Senior Technical Consultant

Respond and complete approx. 30 user requests/ week according to SLA
Test Windows/Mac images for all application compatibility and issues
Image all computers using Dell Kace K2000 and ensure reporting in inventory
Troubleshoot all laptop/desktop hardware and application issues 
Set up new user’s accounts through AD, MS Exchange, and deploy hardware
Create documentation and provide orientation and training to employees

IT Support Specialist

Scotiabank

Conducted testing and maintenance of over 50 systems to enforce security
Implemented practical manual or automated procedures to solve issues
Performed system administration tasks associated with Lab environment
Provided training on specific environment to test teams as required
Installed and test various hardware and software components
Created or updated documentation on new or existing processes as required

Technical Analyst

Peel Regional Police

Performed a review of daily systems, document and communicate findings.
Reviewed bandwidth usage for internet connections
Participated in a first level support by triaging of service desk requests for the network team.
Assisted with installing physical devices (switches, routers, network appliances).
Assisted in performing asset inventory.
Participated in functional testing of network changes.   
Assisted in providing escort of contractors and cable installers
Assisted in daily maintenance and updating of network documentation
Provided assistance to Network analysts, other members of the IT department
Assisted with deployment and end user testing of VoIP phone systems

IT Network Infrastructure

Responded, prioritized and completed user/customer tasks
Assisted users remotely using Remote Desktop Connection and SCCM 
Re-imaged machines with OS and applications using Task Sequence
Worked with 1st and 3rd level technical support for escalation of incidents
Experience configuring mobile devices (Blackberry, Android, Apple)
Completed IMAC documentation and Asset Management requirements
Ensured documentation is prepared and maintained for various technologies

Client Support Analyst

The Herjavec Group

Provided end users with quality support by providing diagnosis and resolution when technical  assistance and software/hardware related problems
Provided hardware maintenance, including repairs and follow up on in house or vendor services.
Assisted with implementation of the new software/processes and training of users
Identified and escalated complex problems or issues to management.
Documented all Help Desk interactions with users and vendors, including resolutions by utilizing problem management database and help desk system.
Managed physical assets verifying appropriate inventory recording of hardware, software and licenses
Administered user accounts and groups, including Active Directory.
Maintained supporting documentation for any new, amended or deleted network user profiles.
Instructed and advised end users in the use of applications.
Stayed current with technologies used, system information, changes and updates.
Measured end user satisfaction to ensure expectations are met.
Utilized information from web-based resources, colleagues, technical training courses and computer-related  publications to assess new products and developments in the IT industry.

Junior IT Engineer/ Internal Support

Experienced and certified Techno-Functional Consultant with a proven background working in the NetSuite ERP platform, Salesforce Revenue Cloud and Integration Middleware. Skilled in performing and contributing to implementations for small to large clients in multiple industries and education consulting for internal colleagues and end user clients.

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