Marhaba Fashion Group

-	Conducted market research and competitor analysis to expand the chain to operate 2 additional stores.
-	Collaborated with suppliers and other stakeholders to identify new business trends and launch accessories segment.
-	Assisted various department heads to provide actionable insights to enhance key decision-making.

Business Intelligence Specialist

- Led the transformation from a traditional business to a luxury brand by implementing customer-centric strategies resulting in up to a 15% increase in revenue.
- Developed and managed a high-performing team of around 50 customer service representatives, fostering a culture of excellence, collaboration, and continuous improvement.
- Utilized data analytics to identify customer pain points, analyze trends, and drive strategic initiatives to enhance customer satisfaction and loyalty.
- Implemented innovative solutions, such as dynamic pricing, resulting in a 20% increase in customer retention.
- Established strong relationships with cross-functional teams to develop new product ranges from unused material, hence reducing costs of operations by 10%.
- Successfully organized promotional campaigns to improve overall sales by up to 30% during the off-season.

Customer Service and Operations Manager

Jamal Travel Agency

- Provided exemplary customer service, resolving complex issues and inquiries promptly and efficiently.
- Maintained a deep understanding of product offerings, ensuring accurate and informative responses to customer queries.
- Consistently exceeded customer satisfaction targets, receiving multiple commendations for exceptional service.
- Collaborated with cross-functional teams to improve product documentation and knowledge base, resulting in a 30% reduction in customer escalations.
- Collaborated with internal teams to identify and implement process improvements, resulting in around a 10% reduction in customer complaints and up to a 25% increase in efficiency.

Holiday Consultant

Grand Hypermarket

Data Entry Associate

Customer Service Consultant | Top Customer Service Voice | 12+ years in Customer Service

Darwish is a dynamic professional boasting over 12 years of demonstrated success in customer experience and data analytics within diverse industries. Specializing in elevating businesses into a luxury experience, he brings a service-oriented approach and sharp analytical acumen to the table. Historically, Darwish has excelled in leading multicultural teams, crafting impactful customer experience strategies, and utilizing data insights to optimize business operations. Now transitioning into the role of a Business Intelligence Analyst, he is well-positioned to contribute strategic thinking, effective leadership, and a fervent passion for driving exceptional, data-driven success.

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Darwish Thajudeen

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