Native American Health Center

Assisted in the Implementation of:
EPIC EPM & EHR Practice Management Application 
Nextgen EPM & EHR Practice Management Application
Microix Time Keeping System 
ConnectWise Heldpesk Ticketing System 
Dentrix & Dexis Upgrades

Assisted in the setup of new sites

Took a Lead Role in Application Server Upgrades

Providing Tier 2 Tech Support

Recommending Technology that assists in accomplishing the NAHC Mission

Software Support Specialst

Internal Compliance Corporation

Perform IT compliance testing
Document results of testing and reported the results to external auditors and to the company.
Marketed the services of ICC to other Bay Area Companies

IT Compliance Specialist

Nortel Networks

Assisted in establishing an organized IT curriculum for new hires
Instructed onsite engineers on troubleshooting router problems       
Collaborated with vendors on solutions for network issues

Technical Support Engineer

Pilot Flying J

Provided technical assistance to off-site employees
Configured palm pilots and price scanner devices
Refurbished computers

Helpdesk Technician

Alta Bates Summit Medical Center

Trained 20 users on using Palm PDAs
Upgraded PC’s
Configured Cisco Catalyst 2948 XL Switches

College Intern

The Church of Jesus Christ of Latter-day Saints

Voluntarily led and provided formal counseling, training, and support to a community of 500+ local citizens in Raleigh, NC.

Missionary

A strategic IT leader with a diverse skillset and experience in multiple industries.

Currently, the Lead Technical Services Specialist at the Native American Health Center. Responsibilities include monitoring the health of each server.
 
I am passionate about aligning the use of new technologies with the direction of my company. 

Specialties

technology recommendation and implementation, troubleshooting, mentoring and training, documentation, product testing, and project management

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