McNeill Hotel Company

General Manager- Homewood suites by Hilton

Homewood Suites by Hilton is a Property by McNeill Hotel Company
Manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Maintains a professional and high-quality service oriented environment. 
Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.
Assures all social media and brand-based reviews are responded to promptly.
Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Responsible for scheduling within labor standard guidelines.
Responsible for managing operating expenses and purchasing for all operations departments.
Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel.
Works closely with the all departments to improve guest services and foster cross departmental communication.  Monitor performance of departments by consistently completing room and public area inspections.
Coordinates daily activities with hotel management team.
Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture.
Works closely with all departments to ensure proper key controls and safety measures are maintained at all times.
Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections.
Responsible for training of all operations staff.

Assistant General Manager - Homewood Suites by Hilton

Ameritel Inns INC

Homewood Suites by Hilton is a Property by Ameritel Inns Incorporated
Register and process guests and their assigned rooms and accommodate guest requests and conducts wake up calls as requested.
Communicating with hotel staff (Housekeeping and Maintenance) on the status of guest rooms to ensure prompt responses to guests’ needs. Make reservations or appointments for guest who want to avail themselves of local entertainment or services.
Up Selling guest rooms and promoting hotel services and handling and maintaining accurate cash, 
accounting and reservation records.
Manages all cash and credit card transactions so that drawers balance at the end of each shift.
Maintain a clean and neat front desk area and report all incidents or injuries to management staff 
immediately. 
Processing all incoming invoices and daily report paperwork for corporate office. Overseeing of all departments and acting as backup as need in the role of Manager on Duty. 
Answers phone calls and routes appropriately, takes accurate messages, makes reservations and assists sales and marketing efforts, and assists breakfast hosts in replenishing food or supplies, cleaning and laundry as directed.

Front Desk Associate & Front Desk Manager - Homewood Suites by Hilton

La Quinta Inns & Suites

Responsible for audit, post and balance daily cashiers' as well as perform all Front Desk Agent responsibilities.
Ensure credit card system reconciles to daily transaction lists
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
Greets, registers, and assigns rooms to guests.
Accurately, audits, balances and reports on all cash and credit transactions including checks, deposits, counts, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures.
Delivers express check-out documents.
Accurately audit, balance and prepare, verify and report on Room information to provide rooms management with overall performance information.
Promptly and effectively deals with guest requests and complaints.
Answers and routes calls as appropriate; takes guest messages with accuracy.  
Responsible for cash drawer contents and transactions during shift.
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
Offers and properly handles requests for wake-up calls.
Records pertinent guest information in the pass on log.
May assist in replenishing continental breakfast as needed and keeping breakfast area clean.

Night Auditor

University Inn Boise

Register and process guests and their assigned rooms and accommodate guest requests and conducts wake up calls as requested.
Communicating with hotel staff (Housekeeping and Maintenance) on the status of guest rooms to ensure prompt responses to guests’ needs. Make reservations or appointments for guest who want to avail themselves of local entertainment or services.
Up Selling guest rooms and promoting hotel services and handling and maintaining accurate cash, accounting and reservation records.
Manages all cash and credit card transactions so that drawers balance at the end of each shift.
Maintain a clean and neat front desk area and report all incidents or injuries to management staff immediately. 
Processing all incoming invoices and daily report paperwork for corporate office. Overseeing of all departments and acting as backup as need in the role of Manager on Duty. 
Answers phone calls and routes appropriately, takes accurate messages, makes reservations and assists sales and marketing efforts, and assists breakfast hosts in replenishing food or supplies, cleaning and laundry as directed.

Front Desk Agent

Boise State University

Reviews requisitions.
Confers with vendors to obtain product or service information such as price, availability, and delivery.
Estimates values according to knowledge of market price.
Develops a system to evaluate vendor quotations that utilizes appropriate negotiation and purchasing techniques to ensure quality, price, delivery, and service.
Reviews purchase order claims and contracts for conformance to company policy.
Prepares and reviews contracts, bids, proposals, and vendor agreements for legal correctness, price, and acceptability of items to specifications.
Oversees all activities related to procurement of a commodity, from intent to purchase through delivery of commodity.
Negotiates or supervises the negotiation of services from suppliers and subcontractors.
Maintains procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.
Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action.
Approves invoices for payment., expedites delivery of goods to users.

Purchasing Agent

Burger King Corporation

Assist the General Manager in day to day operations
Operate the restaurant in the absence of the General Manager
Ensure and uphold BURGER KING® company standards for quality and food safety
Train, Coach, Motivate and scheduling of all team members to perform their best
Assist the General manager with profit and loss management including food cost and labor cost control

Assistant Manager

A seasoned professional having held various hotel hospitality positions with focus on guest relations and customer service. Recently, a 2017 Rose Award Nomination, Employee Recognition Hilton “Catch Me at My Best”, Won numerous SALT surveys by Hilton. Strengths include hotel operations, guest relations, customer satisfaction, and staff training. Idaho Boise native ("GO BRONCOS"). Avid Golfer since 1991 winning numerous tournaments. 

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