David Campbell's Linkedin Analytics

With over 20 years of experience driving customer-centric transformations, I am an executive leader specializing in customer experience, sales, and operations. As Vice President of Customer Experience at Wind River Environmental, I oversee customer-facing teams that deliver exceptional service, operational efficiency, and sustainable revenue growth. Throughout my career, I've excelled at growing revenue, enhancing customer satisfaction, and building resilient, high-performing teams. My expertise spans inbound and outbound sales, order support, contact center optimization, and logistics planning. Leveraging Lean Six Sigma and Design Thinking methodologies, I implement data-driven solutions to streamline operations, improve loyalty, and enhance business outcomes. In my recent roles at Wind River Environmental and United Site Services, both backed by private equity ownership, I played a crucial role in scaling operations and integrating post-merger businesses. I partnered with C-level leaders to align strategy with growth targets, maintain profitability, and manage change in high-pressure environments. Key accomplishments: Revenue Growth: Increased revenue by 10% YoY to $275M, with outbound sales up 22%. Operational Efficiency: Reduced call handling time by 1 minute and improved answered call rates by 10%, achieving an abandonment rate below 3%. Private Equity Integration: Led post-merger integrations to boost productivity and lower costs while maintaining revenue growth. Employee Engagement: Increased Gallup engagement scores by 13% YoY, ranking in the top quartile of global users. Transformational Leadership: Worked with C-suite leaders to deliver operational efficiency, customer satisfaction, and digital transformation under private equity timelines. I am always interested in connecting with other leaders to exchange insights, explore new trends, and share innovative approaches to growth. Feel free to reach out if you'd like to discuss industry best practices or potential collaborations.