SPORTZVIP

Specialist in sports media & photography / videography 
Available for Events / Marketing / Corporate etc
ANY SPORT / ANY LEVEL
Hourly & Daily rates available
All media captured / processed is provided
Enhanced DBS certified

Owner / Founder

Communications Plus Limited

- SMB & Consumer 
- Reconciliation of invoicing / data
- Various Data pack(s) creation
- Sage Journal Creation / Upload
- Database administrator 
- Revshare analysis/ reporting
- Commission processing
- Auditing store financials

Finance Analyst

Perch Group

• Deploy & Administer full digital communications / auto dialler solution(s) / Omni channel functionality etc.. across 2 businesses
• Design / Build / Distribute fully interactive datasets & dashboards with drilldown functionality at account level by portfolio / agent / time / outcome / sentiment etc...
• Detailed agent chronological breakdown of activity Login / logout / pause reasons etc...
• Visual presentation of data for all key metrics ie penetration / conversion / inbound & outbound traffic / Dmc by hour etc...
• Creation of IVRs / call flow routing / CLI presentation / OOH routing.
• Phone number procurement & application for both inbound & outbound CLIs
• Managing day-to-day performance
• Review/monitor/ operational dialler strategy for each campaign.
• Key Stakeholder relationships across all areas
• Produce adhoc real-time performance and productivity data to support stakeholders, focus on performance, quality, and compliance.
• Out of hours support / patch upgrades / testing etc...
• Omni channel live chat / 2 way sms support
• Portfolio analysis by BTTC /  effort to RPC / DMC.
• Pause reason code analysis / activity review.
• Monitor the team and agent performance
• Analyse activity data to provide insight / direction.
• Provide full contact centre reporting. Collate, analyse, summarise data, highlight trends etc..
• Create and manage predictive outbound or blended dialling services for the campaigns with respect to applications, priorities, table definitions, Import/export raw files, filters, dial order, call data definitions, outcomes / dispositions categories and sentiments etc..
• Assess performance of outbound campaigns, working with Operations, Data, Compliance, Risk a Clients where required.
• Note volume of accounts / records within each SQL based rule, Schedule specific rules at key times, Change various dial priorities and speeds dependant on average wait time etc...

Dialler / Omni Channel Manager

Connex One

- A deep understanding of the connex operation and entire product suite as well as interface specifications for systems integrations 
- Responsible for the delivery and or part delivery of new projects / systems as per customer requirements. 
- Ensuring training sessions and any required pre training plans are documented. 
- Takes ownership of new projects and professionally manage them through to a resolution\conclusion, using trello & Zendesk. 
- Excellent communication skills, presenting a strong customer awareness and the ability to to liaise with internal departments to ensure clients get the best from the system. 
- A trusted adviser to enterprise clients and develop practical solutions to client real world problems and risks.
- Consulting with clients using own experience on using the system and others to its full capacity, from dial and data strategies to do’s and don'ts when managing a system gained through years within the contact centre industry. 
- Providing feedback on product usability and development requirements from clients as well as own ideas. 
- Customer facing experience and hear first hand what will aid in the future development of  the product at a customer level and also from your own experiences in the contact centre environment. 
- A core member of the growing technical Services team.

Technical Service Engineer

Latham & Watkins

Responsibilities include :
- Manage & support all EMEA regions (9 countries) 
- 121 support of technical leads within 13 offices
- Mobile networks contract reviews & negotiations 
- Data analysis costs / usage / lease v purchase etc.. 
- Mobile device procurement / delivery
- Mobile infrastructure / deployment
- Mobile administration / number porting etc
- Fixed line / land-line telephony / contracts etc.. 
- Conference call networks / facilities management 
- B2B relationship with key mobile providers
- Reporting and dashboard development & creation
- Liaise with directors and key stakeholders
- PO creation / Invoice submission to AP

Global Telecoms & Mobile Services Analyst

Cloud Perspective Ltd

- Salesforce administrator
- Project management & support
- Stakeholder management
- Director and B2B engagement
- Internal support to staff
- Breakdown complex requirements / feedback

Data Integration Specialist

TalkTalk Business

-Review, Design and Implement controls / data models to quantify financial benefits and cost savings within Revenue and Margin Assurance.
-Covering all products across all business areas TTC, TTB & TTT.
-Gathering business requirements from multiple stakeholders, sourcing data from various systems and producing output(s).
-Extracting data from internal DWH via multiple platforms and tools Aginity, Phixflow, Power BI Lavastorm etc..  using SQL throughout.

Senior Controls Developer

GE Capital (WCS)

- Responsible for validation of new business within EMEA & APAC regions as per FES.
- Educate client on a 121 basis what we offer as a validation / accounting service on behalf of GE.
- Conduct comprehensive due diligence on client process in comparison to GE preferred process
- Liaise directly with the client to discuss future state accounting process to fully integrate.
- Actively encourage standardisation to ensure a seamless integration / migration.
- Handover to execution team to conduct UAT / Cutover / Go live / Stabilisation / Move to Ops.
- Point of contact and SME for any validation / due diligence & accounting queries.
- Internal project development

Integration Lead (Accounting & Validation)

GE Capital

The Integration lead for reporting across multiple portfolio's (Energy, Healthcare, Industrial & Aviation) on a global scale covering EMEA,NAM,LAM,ASIA & APAC regions.

- Integration / Migration SME from client ERP(s) to internal system / DWH and output.
- Comprehensive report management, apply a standard process to guarantee report production.
- Liaise with internal & external stakeholders throughout the life. (Kick off to Stabilisation)
- Aid in project execution and development (Scoring methodology, Standardisation etc..)

Global Reporting Analytics : Integration & Project Lead

- Head of MI for the household claims division, SME for all reporting requirements.
- Design & deliver a host of reporting suites and dashboards from multiple data sources to internal & external stakeholders / clients
- Assess and submit budgets based on previous years data and envisaged growth / staffing / claim  volumes etc..

Planning & MI Manager

25+ years experience in data, telecoms,  commercial and other sectors, a multi skilled analyst who thrives on delivering accurate and insightful reports, and analysis for both internal and external stakeholders.

I leverage many skills across my 20yrs+ experience within excel, financial services, data analytics, and auditing to support various company departments and thier performance.

 I also have a strong background in CRM system integrations, project management, and stakeholder management, having worked as a dialler/omni channel manager, data analyst and a technical service engineer in previous roles. I am always seeking oopportunities to improve processes, systems, and to collaborate with my colleagues and clients to achieve shared goals.

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