- Collaborate with a diverse range of clients to develop brand identity and marketing assets, both print and digital.

- Design deliverables such as logos, merchandise, packaging, posters, business cards, social media content, and websites that convey intended messages with attention to detail and visual appeal.

- Draft concepts for websites which include search engine optimization (SEO) techniques that enhance functionality and improve the overall look and feel of the site.

- Develop functional digital design concepts across various platforms to strengthen company brand and identity.

- Drove operational improvements which resulted in savings and improved profit margins.

Interdisciplinary Designer

Curaleaf

- Fostered strong client relationships, providing personalized recommendations and support, ensuring an exceptional customer experience consistent with Curaleaf's commitment to quality service and patient care.

- Utilized sales and inventory management systems proficiently, ensuring accurate and up-to-date product information, facilitating smooth transactions, and optimizing inventory levels to meet customer demand.

- Provided technical assistance and guidance to customers navigating online ordering platforms, troubleshooting issues, and ensuring a seamless user experience, enhancing customer satisfaction and retention rates.

- Continuously sought professional development opportunities, staying abreast of evolving cannabis research, industry developments, and emerging products to enhance sales strategies and customer interactions.

- Provided team member training on all aspects of responsibilities and contribute to a collaborative dynamic.

Product Specialist

Orangetheory Fitness

- Coordinate wellness services for 700+ members; process memberships and all account related requests.

- B2B outreach and cross-promotional marketing; outside studio member engagement and vendor event planning; inside sales, e-commerce and social media advertising.

- Manage client bookings and schedules, membership fees, and upgrades/downgrades; perform daily financial audits, membership holds and cancellations utilizing MindBodyOnline business management software.

- Interview, hire, and train new team members; motivate and lead team towards higher performance levels; provide ongoing coaching to minimize turnover.

Assistant Manager

Starbucks

-Learned a full range of beverage/food product lines to provide knowledge-based assistance to customers.

- Alleviated customer dissatisfaction through empathetic listening and prompt problem resolution.

- Graciously greeted all customers and recorded orders to specification; processed customer payments and contributed to a cohesive work environment with team members.

Barista

Trader Joe's

- Cross-trained in all store departments acquiring extensive knowledge of hundreds of private-label products and supply chain processes of one of the highest-volume Trader Joe’s in the Chicago area.

- Developed trusting relationships with crew members while striving to continually provide a positive atmosphere, speedy checkouts, store cleanliness, and well-stocked inventory for customers.

- Served unique samples at demo station which converted to 20% or more in sales of featured products.

Crew Member

Whole Foods Market

- Consistently exceeded monthly sales goals to collaboratively surpass one million in sales per week.

- Assisted in training and served as mentor to new staff.

- Organized and managed call center during peak holiday months; processed upwards of 100+ orders per day. 

- Participated in implementation of new POS software; brought cashier team members up to speed.

Customer Service Representative

Hey there! I am a UX/UI designer with a background in the graphic design and service industries. I am a skilled designer who strives to produce effective and efficient solutions to the problems I face on the job with a collaborative nature, excellent communication skills, and a passion for creating useful designs. My strong understanding of typography, color theory, web standards, usability, and empathy has allowed me to deliver optimal designs that effectively represent a company's brand while solving real problems for the users they serve.

Skills -  

Research/Technical: User Research, Market Research, Empathy Maps, User Stories, Usability Testing, User Personas, User interviews, Sketching, Journey Mapping, Empathy Mapping, Prototyping, Wireframing, UX/UI Design, Graphic Design, Brand Identity, HTML & CSS, Interaction Design, Mock-ups, Task Analysis

Tools: Figma, Sketch, Balsamiq, InDesign, Axure, Illustrator, After Effects, Adobe XD, Photoshop, Wordpress, Mailchimp, Keynote, Adobe Creative Suite

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