David Blanco-Fombona's Linkedin Analytics

I am an expert in leveraging the voice of customers, customer journeys, omnichannel experience, and customer stories to identify meaningful insights and translate them into actionable plans. With a proven background in driving innovation through design thinking methodologies, I have successfully increased customer loyalty through various retention programs and reduced churn rates by establishing a customer-centric culture and leading churn reduction initiatives. Trusted and admired by leadership for my successful project deliveries, I maintain a pragmatic and positive approach to tackle new challenges and adapt to changing priorities. I have extensive experience in diverse markets, including LATAM, Europe, and the United States, bringing a global perspective to my work. As a lifelong learner, I am always seeking new knowledge to stay updated in the era of artificial intelligence, ensuring my skills and strategies remain cutting-edge. If you are a business owner and want to build your brand through delivering a better customer experience, we can work together.