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➠ I am a passionate solutions architect and product owner with 20+ years of experience elevating quality, continuity, and business process improvement. I have a well-honed personal radar that detects where both technology and people can be better served, and the tactical ability to translate that vision to actual change – most recently as a Salesforce Product Owner. ➠ My background includes pivotal customer success training and project roles at Walt Disney World Resort, which have fueled my drive to elevate functionality and user experience ever since. The common thread woven throughout my career is the ability to analyze and elevate processes and performance, working cross-functionally to identify and implement meaningful change. ➠ Whether focused on product development or problem-solving, I’m a collaborative communicator and a positive force in any environment. A variety of technology-hospitality roles has created in me a customer-focused professional who truly seeks to make life better for others, bringing value to both individual relationships and a company’s bottom line. ☛ Key Skills ☚ ✦ Process Improvement ✦ Customer Service ✦ Strategic Initiatives ✦ Planning & Logistics ✦ Systems Management ✦ User Experience ✦ Product Management ✦ IT Strategy ✦ Inspiring Leadership
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