Self-Employed

Created a new value proposition and marketing plan for a residential landlord.
•	Benchmarked competition from single- and multi-family properties.
•	Analyzed market conditions for customer segmentation, targeting, and pricing.
•	Identified cost-effective renovations.
•	Raised yearly profit by at least 2%, in a competitive, declining segment.

Marketing Advisor

GAOGROUP Inc. 

Recruited applicants through LinkedIn.
Recommended process enhancements.
Posted advertisements on job websites.
Replied to candidates' e-mails.
Screened resumes.
Conducted interviews.
Evaluated candidates.

Recruiter

MasterCard

Analyzed quantitative and qualitative contact center metrics, to create enhancements to the B2B
and B2C customer experience.
•	Designed and analyzed B2B and B2C contact center surveys, using menu-driven Excel tools. 
•	Provided virtual training to internal customers on survey distribution and reporting, as part of the 
        Voice of Customer Center of Excellence.
•	Built new dashboards for several products and lines of business, using menu-driven Excel tools.
•	Identified trends in quantitative and qualitative metrics about the customer experience.
•	Shared findings with cross-functional, global stakeholders.
•	Implemented a new stakeholder engagement model, to reduce reporting cycle time by 75%.

Customer Intelligence Analyst

Pace University

School internship:
•	Analyzed customer needs for a community small business, as part of a cross-functional team.
•	Created strategies to increase customer acquisition and retention.

Marketing Lab Intern

•	Analyzed competitors' programs to earn the approval and launch of a Sports Marketing major. 
•	Created a strategy for launching an interdisciplinary Marketing Communications major.
•	Designed a survey to create a new marketing strategy for a small business.
•	Co-authored case studies for journal publications and conference presentations.
•	Implemented Excel spreadsheet formula enhancements, to reduce reporting cycle time by 50%.

Graduate Assistant

TIAA-CREF

Summer internship.
•	Analyzed quantitative, qualitative, primary, and secondary sources, on demographics and 
        psychographics.
•	Analyzed competitors’ marketing strategies.
•	Identified root causes of target segment behaviors.
•	Collaborated with distributed, cross-functional teams.

Marketing Strategy Intern

Sumeria Group

Summer internship.
•	Analyzed trends in Millennial psychographics, & strategic implications for the company & industry. 
•	Created an Excel template using Census information, to estimate the sizes of target segments.

Marketing Intern

Tutoring Agencies and Private Customers

•	Analyzed market conditions, for customer segmentation, targeting, and pricing.
•	Explained complicated concepts to diverse and demanding customers.
•	Improved student test outcomes by an average of one letter grade.

Science Tutor

William Paterson University Biology Dept

•	Explained abstract lab concepts to general-education undergraduate students.
•	Earned high student evaluation scores.
•	Trained newly hired graduate assistants.
•	Co-authored a review article on calcium signaling in learning, memory, and neurological disorders.

U.S. Census Bureau

•	Provided in-person customer service to a diverse population.

Questionnaire Assistance Center Representative

Ramapo College of New Jersey

•	Investigated the beneficial antioxidant properties of tea, in a professor's lab.
•	Presented at several student symposia.

Research Honors Program

My education is in the natural sciences, psychology, and marketing. I generate insights about root causes, discover unmet needs, and help create logical solutions. I am looking to leverage my background for roles in Recruiting or Customer Insights.

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David Fleischmann's Linkedin Analytics

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