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Top 25 Thought Leader of 2024 according to ICMI. 25+ Years in Customer Service. CX + EX Enthusiast. ACXP. Author of the Blue Collar Call Center Public Speaker. Named a Top 30 Bringer of Awesome by Advice From a Call Center Geek. Wearer of many hats, literally and figuratively. ServiceTitan Torch Network member. Leader of the best Trades Contact Center in the United States. Podcast host of Caffeinated CX and co-host of HeroTalk Drinker of copious amounts of coffee. https://linktr.ee/caffcx
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