HCL Technologies Ltd - State Farm

Lead FTE through making the transition to new processes, with new methodology.
Responsible for maintaining and tweaking Team SLA according to SOW under new contract.
Interviewing, Scheduling and supporting the team through 1-0n-1s, assigning training, and other directives on the fly.

Transition Service Desk Lead

Infosys BPM

Multi-shift lead for 40+ FTE Global service desk for hybrid model team, for a global-scale food processor and marketer. This has been transition year with a move to offshore integration.

Global Service Desk Lead - Tyson

Infosys 

MDM and Enterprise Mobility Lead NA, EMEA, APAC
Managed mobile inventory and lifecycle.
Performed AirWatch admin duties, setting permissions etc
Assisting in registering in HUB, Apple Bus. / DEP
Training of corp. employees and employees of 300+ retail stores

Sr Process Lead - Mobile Device Management - Fossil

Infosys BPO

Sr Process Lead - Fossil EMEA

IBM - GSDC Brno

Incident Manager - IBM - SABMiller

Viaconn Technology, a.s.

English Communications Manager

IBM GSDC Brno

Change Manager - IBM - Honeywell / L 'Oreal

Applied Media Technologies Corporation

Technical Support Manager - Sirius Radio

US Navy

Aviation Mantenance Administrator

Sr Process Lead - with several years experience in administration, management of people and computer systems and services. Demonstrated history of successful system solutions in a wide variety of industries. Has strong leadership skills and is well versed in team development using a team-oriented approach. Able to adapt in any given situation or task. ITIL qualified.

Taplio

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