Bank of Queensland

To drive planning, analysis, governance, and assessment of the capacity of BOQ to manage, and survive, a financial stress event.
A fundamental goal is to protect depositors and ensure compliance with the prudential standard CPS 190, recovery and exit planning.

Manager Financial Resilience

Improve controls for credit risk team that support timely and robust management of credit risk. 
Uplifting the change capability for the credit risk function.

Manager, Credit Risk Governance

ME Bank

Managed credit risk analytics with a focus on provisions methodology and process.
Supported the business with insights and projections of customer behaviour and losses, including stress testing of provisions. 
Led alignment of ME provisioning methodology with Bank of Queensland.

Manager Risk Analytics

Australia Post

Establishing a customer-focused, portfolio life cycle management approach to the product portfolio to help drive growth and improve customer experience.

Product Portfolio Manager

AGL Energy

As a member of the customer experience transformation program, I oversee the process that considers if benefits for both customers and business are real and sustainable. Working alongside finance, data and project teams, I help build and validate initiative-level business cases, and build a portfolio view of initiatives and their key drivers once they are in the market. I am responsible for ensuring that business case models are aligned to strategy, evidence based, and measurable.

Benefits Realisation Manager

As a customer experience specialist I was responsible for measuring return on investment in drivers that affect customer satisfaction. This involved identifying relevant drivers, measuring their impact on returns and identifying and supporting projects that have a high impact on improving customer satisfaction.

Customer Experience Specialist

Australia and New Zealand Banking Group

An intervention in the business to establish benefits reporting for projects and conduct analysis to bring forward and increase value from transformation initiatives across Australia. This included developing and monitoring an agreed scorecard, identifying and escalating performance issues and ongoing analysis of business cases and trade-offs.

Senior Manager, Value & Performance Management

Managed liquidity transfer pricing for Australia retail and corporate balance sheet; coordinated modelling of Basel III regulatory changes for liquidity; and undertook analysis and forecasting of the Group investment term of capital

Senior Manager Balance Sheet Modelling

Responsible for portfolio level balance sheet and capital management activity across the Australia division, including modelling, governance, education and change management.

Senior Manager Balance Sheet Management

Responsible for developing strategy for retail deposits in Australia and assessing the performance of the business against and ongoing relevance of its strategy.
This period ended with a secondment as acting head of deposits finance.

Head of Strategy and Funding Retail Deposits

Responsible for both portfolio and day-to-day pricing activity of the Australian mortgage book and customer based modelling and forecasts in support of finance, marketing and risk.

Manager Customer Behaviour and Value Analysis, Mortgages

Responsible for: creating and analysing staff and customer sample surveys; and statistical analysis supporting Australia retail and commercial marketing teams

Manager Customer Analysis

I am an experienced corporate performance analyst who has a pragmatic approach to major business transformation initiatives.  I have particular expertise in using a consultative approach to understand strategic objectives and create aligned solutions.

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