Cigna Healthcare

Utilize Lean 6 Sigma toolkit to improve operational process & reduce waste.

Senior Advisor Continuous Improvement 

Express Scripts

Liaison with internal business and IT partners for gathering requirements, execution and maintenance of ongoing communication campaigns of varying size and complexity; lead and participate in cross functional continuous improvement projects for existing and new processes and applications; various reporting responsibilities.

Senior Business Systems Analyst & Business Process Manager - Campaign Management

Responsible for all aspects of the communications review process for Accredo Health Group and Medicare D. Implemented reporting to better manage excessive volume through continuous process improvement opportunities with a focus on reducing cycle time and improving customer satisfaction. Lead a department wide process improvement effort to improve cycle times and reduce errors throughout the entire fulfillment process resulting in an 18 - 30 day reduction.

Senior Communications Analyst, Governance - Contact Optimization & Strategy

Healthways, Inc.

Responsible for managing complex daily operations experiencing ongoing exponential growth and requiring intimate knowledge and understanding of systems logic, product models, and client contract specifics. Responsibilities included quality assurance (data integrity validation and process production for PHI data and mailings), inventory management and vendor management.

Senior Director

Supported the client marketing and communications departments as marketing liaison with external clients for existing and new client product materials.  Negotiated and contracted for graphic design, printing, translation, mailing and any other relevant vendor services required for delivering contracted services.

Marketing Manager

Special projects for the Marketing Department including defining and implementing a process for tracking physicians outcomes for diabetes patients in an oracle database.

Marketing Assistant

Health care professional and innovative leader possessing the skills to consistently understand the complexities associated with a fast paced operational environment. Expertise in designing and executing process improvement for high quality output resulting in greater customer value. Exemplary record of accomplishment in cost savings. Proven ability to build and lead high performing teams. 

Specialties: Leadership, Team Building, Project Management, Process Management (Six Sigma Green Belt), Continuous Improvement, Resourcefulness, Negotiation, Problem Solving, Inventory Management, Vendor Management, Strategic Thinker

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