ServiceNow

Senior Support Account Manager

- Primarily responsible for continuing the business of customers with ServiceNow Cloud Observability (formerly Lightstep)
- Provided end-user training and primary point of support for clients.
- Actively supported the technical implementation of new clients with technical expertise and project management
- Identified growth areas within an account and developed strategic plans in collaboration with the account executive.
- Created dashboards, alerts, and other resources to provide new customers with a shorter time to value.

Senior Technical Account Manager

Era Software

Solutions Engineer (acquired by ServiceNow)

ZoomInfo

Post ZoomInfo/DiscoverOrg merger stood up the original "Solutions Integrations Team" (FormComplete, InboxAI, Engage, Enrich). Responsibility grew to 15+ direct reports. Brought client experience-focused vision into the optimization of the technical implementation journey for ZoomInfo products including Enterprise API, webhooks, and core data connectors. 

Always on hand to move heaven and earth to save that high dollar client from churning.

Data hungry and people first I let "what the numbers say and the people feel" lead my decision-making process.

Manager, Solutions Consultation and Implementation

Focus on the provisioning and implementation of Engage (a sales acceleration tool) by ZoomInfo. Duties include advising clients on sales outreach best practices and maintaining sound data integrity practices amongst all their sales tools.

Client Solutions Engineer (Engage)

Focused on the implementation/troubleshoot of the ZoomInfo core-product in Salesforce, Hubspot, Marketo and other CRMs/MATs.

Client Integrations Engineer

As a technology onboarding expert, I was responsible for providing custom training and consulting for small to medium-sized businesses. In this role, I helped companies find success in sales, marketing, and recruiting through the ZoomInfo platform while providing consultative strategy, CRM solution consulting, process improvement, and best practices to guide effective B2B sales and marketing campaigns.

In providing this guidance, I strived to ensure customer success and enable an efficient onboarding of the product by sales, marketing, and recruiting teams across the world.

In addition, I develop and implement professional development courses for the employees of ZoomInfo.

Learning and Development Manager

FOSTERing Literacy

Secretary Board Of Directors

Pearl & Fawn

Re-launched Rose City Stitches as Pearl & Fawn a women's/children's apparel brand in November 2017. Initial sales and reception greatly exceeded industry norms. The launch was preceded by months of project coordination with several independent contractors from around the globe.

- Oversaw social media strategy that cultivated a Facebook group with over 3,000 people in less than 2 months from scratch. (5,900 as of September 2018)
- Thousands of products sold. (>$250,000 as of Q4 2022)
- Social proof strategies helped result in an initial conversion rate of over 5% of website visitors.
- Drafted all of the original storefront's copy.
- Administered all Facebook and Google ad campaigns.
- Managed all customer service opportunities.
- Managed and maintained all aspects of website code.
- Maintained, operated, and serviced complex direct-to-garment printing equipment.
- Collaborated with international contacts to source products.

Business Owner

Antoine Solutions

Worked with Drupal on the LAMP stack. Implemented SQL updates in upgrade of reef.org website and assisted with front-end updates on the Jenny Craig New Zealand website. Developed within Docker containers and used Git / Github regularly for version control.

Drupal Intern

Portland Community College

Oversaw student computer lab while assisting beginning CS and CIS students.

CIS  Tutor

The Standard Insurance Company

Initial responsibilities focused on participant inquiries to the status, performance, or distribution of their retirement plan assets. Privileges grew to lead a committee that oversaw the process of participant withdrawals due to hardship (e.g. death, illness, foreclosure/eviction). Overcame many obstacles and created new efficiencies within the process by improving an existing Excel spreadsheet for tracking requests. Developed and implemented new approaches to on-boarding hardship reviewers and recognizing/handling urgent requests.

Retirement Plans Participant Services Representative

R.A. Schwarz Heating & Cooling Inc

Generated and followed up on leads for HVAC service and installation. Quickly learned complex industry details in order to customize services and products to client needs. Drafted the company's first business plan in the pursuit of expansion capital.

Business Development Intern

Anderson Merchandisers

Independently, planned, managed, and conducted new hire training to achieve promotional goals in various merchandising areas for groups of up to 16 people. Proven ability to speak clearly and persuasively in both positive and negative situations differentiating between training interventions and opportunities for coaching and/or process changes. At the time of departure was the most tenured trainer in region.

Senior Northwest Regional Training Specialist

My love of people and passion for productivity drew me to technology. My favorite professional tasks are helping others become more efficient (training/enablement) and finding solutions to problems people have long given up on.

Check out some insights into my working style and personality according to Criteria. I'm very competitive and very open. As long as my team wins, I don't care who gets credit or where the winning idea comes from. 

https://drive.google.com/file/d/1tQ_tYrXn1FSgrKzc7FKmfw06iDo47Msk/view?usp=sharing

Fittingly, the predictive index calls me a Maverick (though I'm still waiting for my jet).
 
Charlie: How could you see him? 
Maverick: Because I was inverted. (Top Gun)

https://drive.google.com/file/d/1_FhP5f7SLWBOJm8XlDnIpW0MCrQBFlgJ/view?usp=sharing

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