Bahia Resort Hotel

An operation shift supervisor oversees the company's day-to-day operations and employee performance. As an operation shift supervisor, you will perform a number of tasks that include assigning tasks to staff, ensuring all operations and sales run smoothly, and responding to inquiries and complaints from customers. In addition, you are expected to monitor the work habits of employees and to motivate them by offering incentives for excellent performance. You are also responsible for maintaining customer satisfaction and retention and responding to emergencies, unexpected problems, and crises.

Operations Shift Supervisor

MG HOSPITALITY LIMITED

Contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and efficient hotel operations. Manage incoming sales/group inquiries.
Ensure service, technical skills, and other training occurs throughout the property. Establish a presence with team members on property and actively solicits team member feedback and utilize an open-door policy. Hire team members who demonstrate strong functional expertise, creativity, and leadership.

Consistently drive high Quality Assurance and Medallia guest service scores. Review guest survey results, and other data to identify areas of improvement with team members. Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction.

Ensure the hotel is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations. Ensure policies are administered fairly and consistently and that each team members performance is evaluated and recognized where appropriate.

Assistant General Manager

Thermo Fisher Scientific

Responsible for performing a variety of manual assembly functions within a control Dry Room Providingproper base line quality control funtioning proceedures. Repporting directly to the Manufacturing
Supervisor and Lead Operators. In this role you will be a valuable part of our in process production
improvement team, ensuring our company goals are met in a timely fashion while observing the highest
standards of safety and quality. Creating valuable Standard Operating Procedures as well as ensure
growth in productions retention.

Manufacturing Process Improvement Specialist 

State Fair of Texas®

Drive sustainable continuous improvement in the Company by training, mentoring, and maintaining an environment of lean thinking
collaborate with key department leaders to provide project coordination and facilitate cross-functional teamwork to identify opportunities for improvement

Document and evaluate existing processes, identify opportunities for improvement and work with department leaders to develop strategy for effective execution and measure results

Establish and identify norms and standards of company performance

Collaborate with leadership and use data to help quantify and prioritize processes or projects for inclusion in the organization's continuous improvement initiatives

Continuous Improvement Specialist- Guest Experience Specialist

Hyatt Regency Dallas

I played a central role in leading the site through the Lean Excellence model

lead, coach and influence my teams site’s Leaders, ensuring rigor and fidelity to the Lean Deployment roadmap

Role modelling a culture that is aligned to the Hyatt “Great Place to Work” value drivers and Culture Principles

Exemplifying a safety-first mindset and ensuring that the Health, Safety and Environmental policies and standards are applied across and that all locations are a model of a world-class healthy and safe working environment

Drove a disciplined and rigorous deployment of the Lean Operating Model (LOM) across within the Performance hub of the property


Created and executing against the Site Lean Deployment plan

Guest Experience Manager

Hyatt Regency

Assist in the development and monitor implementation of process changes meant to result in cost reduction, and/or productivity improvement

Train, coach, mentor and develop team members to ensure continuous improvement processes are being utilized and sustained to improve KPI

Perform other duties assigned as needed


Collaborate with leadership and use data to help quantify and prioritize processes or projects for inclusion in the organization's continuous improvement initiatives

High Risk Case Manager- Security Assistant Manager

HD Supply

Creating and executing against the Site Lean Deployment plan

Coaching their performance center’s in their deployment of the Lean Excellence Model

Ensuring the correct allocation of resources to make the Lean deployment a success, and making problems immediately visible, allowing problem solving to take place

Delivering significant improvement in People, Safety, Quality, Delivery, Cash and Cost (PSQDCC) targets, meeting their site’s customer and stakeholder commitments, driven by significant improvements in Lean Maturity

Developing deep Lean Expertise across their site, ensuring that they become self-sufficient in running the Lean Operating Model

Customer Service Improvement Specialist.


Experienced department head with 15+ years demonstrated guest experience  history. strong leadership ,operational experience, strong customer service. coaching, employee development strategic planning, rate strategy, revenue management, project coordination and development, Sales managements, Payroll , Scheduling, Accounts Payable, Accounts receivable, Lean Six Sigma Project Management certified, Kaizen Certified, ISO 9001:2015 Certified and SCRUM Mastery certification.

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