Test Pro

Created Test Documentation and Test Suites from Requirement Docs using Jira and Zephyr tools
Contributed to sprints for Mobile Native App, Web App, and API project testing
Executed Tests using Zephyr, Postman, and DBeaver with SQL queries for verification
Wrote Comprehensive Bug reports in Jira
Developed test plans and test cases with Gherkin using Zephyr in Jira
Performed API testing in Postman testing server responses and response codes
Used Test Case Design to write functional, non-functional, and regression tests
Executed functional, non-functional, UI, UX, regression, smoke, and sanity testing
Demonstrated a strong understanding of Agile and Scrum methodologies and thrived in an environment that embraced these principles

Team Lead

DIT Web Solutions Inc.

Utilized Office Suite (Teams, Outlook, Bookings), Accelo CRM and Dropbox for daily sales activities such as booking Discoveries and emailing quotes
Used Chrome Dev Tools for Website Analysis and SEO Audits for sales staff to present to clients
Reported bugs to IT Manager, including proper screenshots and documentation for our software that's used on a daily basis
Assisted with Mobile App testing on a native Android App on a waterfall project
Assisted in Sales Presentations via Teams with clients and screen shared the findings
Organized and took down the minutes to the Daily/Weekly Sales Meetings using Teams
Assisted in onboarding of our new staff to familiarize them with our CRM Accelo and helped correct anyone who was incorrectly utilizing it
Reported personal weekly statistic on Excel using company performance measuring metrics
Created Production Tickets via Accelo CRM for complex custom web application estimates
Booked client success meetings over Teams

Sales Admin Consultant

Avenue Road Roofing

Gained proficiency in various CRM systems, including MS Access, Maestro, Roof Chief, and Quickbooks
Entered and managed customer information, estimates, billing details, accounts payable, and accounts receivable
Generated weekly statistical reports using CRM and Excel reporting tools for stakeholders
Conducted onboarding and training sessions for new team members on CRM systems
Resolved data issues such as lost or duplicate records, incorrect entries, and redundant data
Conducted troubleshooting and searches to identify and correct errors and discrepancies
Participated in CRM update projects to ensure accurate and error-free information
Created comprehensive onboarding training materials for the Roof Chief software and CRM workflow, targeted toward Office Administrator

Office Adminstrator

Driven and detail-oriented QA Engineer Boot Camp graduate with an unwavering commitment to excellence, aiming to launch a thriving career in QA Engineering. Drawing upon prior experience in sales administration and CRM roles, actively pursuing an entry-level position to employ acquired skills, make valuable contributions to quality assurance processes, and cultivate hands-on expertise within a professional software development setting. Willing to relocate for the right opportunity.

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