Tyler Technologies

Lead diverse and high-impact teams in business development, product strategy, agile methodologies, and implementation planning to deliver products, enterprise platforms, and mobile applications to government partners. Foster trusted relationships with stakeholders, teams, and customers through empathy, transparency, and delivering value. Advance diversity and inclusivity initiatives.

► Generated $14M in five years, by managing cross-functional teams in the delivery of an enterprise professional and recreational licensing product platform from ideation through continuous improvement.
► Developed an enhanced product roadmap based upon focus groups, customer feedback, competitor analysis, market research, and usage analytics resulting in an onboarding pipeline of 16 government entities.
► Collaborated with Product, Sales, Marketing, and Finance teams to formulate value aligned product pricing models, branding, and go-to-market strategies.
► Provided leadership to an R&D team focused on discovery and MVP delivery of a mobile inspection product. 
► Led a 3 year contract with the United States Secret Service to create a mobile app for promoting job opportunities, events, and historical photographs.
► Spearheaded, designed, and launched company’s DEI “Celebrating Cultural Cuisines” blog.

GM of Operations & Product Management

NIC Inc.

Improved partnership through compassionate leadership and driving completion of initial contract deliverables to recover an unstable start-up situation.  Led operations, business development, and implementation of digital government solutions including websites, social media, educational mobile apps, custom applications, and digital products.  

► Exceeded annual revenue projections by 21% and operational income by 71% by implementing revenue-generating services ahead of schedule, marketing to promote adoption, and achieving on-target expense management.
► Increased MS.gov visits by 20% by providing vision to design and technical teams to ensure a contemporary, accessible, and user-friendly experience.
► Processed $15M and 250k payment transactions for Mississippi government agencies within the first six months of the partnership by implementing payment processing products state-wide.
► Collected $300k in missing revenue by identifying issues causing lower revenue generation and developing an audit strategy to better serve both customer and company.

GM of Operations & Project Management

Led and managed marketing, design, project management, and administrative teams.  Organized promotional and collaborative events for government partners.  Developed mentorship programs with high schools and local universities.  Established vendor relationships for GIS services, tourism integrations, and payment gateways. Provided vision for award winning Commonwealth website designs.

► Delivered 400+ services and 200+ websites to Virginia government entities, providing daily operational management to deliver e-commerce solutions, payment processing products, and custom-developed web solutions.
► Oversaw the delivery of the Virginia Star Quality and Improvement System (QRIS) resulting in a 98% increase in early childhood program participation.
► Achieved operational income targets of $5M+ with an annual growth of 20% by creating business plans and budgets while identifying pipeline opportunities, forecasting expenses, and securing resources needed to achieve revenue targets.
► Increased brand awareness and secured new customers through creating promotional artifacts, organizing traditional and digital marketing campaigns, hosting open houses, and attending trade shows.

Director of Operations, Marketing, & Project Management

Managed communication between engineers and developers.  Developed project plans and monitored deliverables to ensure projects were on time.  Coordinated resource allocation, timeline development, and dependencies for complex web projects.  Authored project proposals, contractual agreements, and technical documents.

► Expanded government services for utility and tax payment services, managing the delivery of complex government web solutions to improve citizen and business access to government services.
► Onboarded 120 general district courts enabling collection of violation fees totaling over $700k annually, overseeing the development of the payment processing interfaces as well as coordinating payment gateway integration and merchant accounts.

Project Manager 

Provided web design and programming services during the emerging years of eCommerce and eGovernment.  

► Programmed "build your car" functionality for CarMax's retail website.
► Developed an enterprise solution for statewide and agency online stores.
► Created a configurable event registration application.
► Researched and prototyped an XML based payment processing model.

Web Developer 

Various School Systems

Worked in early intervention and special education settings for grades pre-k through 3.  Created curriculum, lessons, and individual education plans.  

► Piloted and established inclusionary models in 3 school systems.
► Spearheaded the utilization of technology and web-based learning to create individualized lessons and learning experiences for children with a diverse range disabilities.
► Collaborated with occupational, physical, and speech therapists to address each student’s individual needs including using adaptive equipment and assistive communication devices.

Special Educator, Learning & Development

I am a value driven, people first leader with a background in education, government, and technology. As a previous special educator turned product and operations leader, I bring an empathic heart, a growth mindset, and an innovative spirit to everything I do.
 
Recently I’ve led the implementation of a $14 million enterprise professional and recreational licensing product platform for a GovTech company from ideation to continuous improvement. Over the last 5 years, the platform has processed 850,000+ e-commerce transactions totaling $25M on behalf of state agencies. I am incredibly excited about creating amazing products that benefit society and delight users.

In my personal life, I love being outside and in nature, whether biking, hiking, or sitting by a fire-pit. My most recent passion is kayaking – which has offered amazing opportunities to explore beautiful waters from Michigan lakes to Turks and Caicos mangroves! 


E-mail: deannalynn67@gmail.com

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