Tyler Technologies

Lead diverse and high-impact teams in business development, product strategy, agile methodologies, and implementation planning to deliver products, enterprise platforms, and mobile applications to government partners. Foster trusted relationships with stakeholders, teams, and customers through empathy, transparency, and delivering value. Advance diversity and inclusivity initiatives.

► Spearheaded the development and delivery of a SaaS enterprise professional and recreational licensing product platform from ideation through launch and continuous improvement.   
► Manage a portfolio of 7 products and platforms projected to generate $9M in gross revenue in 2025.
► Designed and executed a comprehensive product roadmap informed by focus groups, customer feedback, competitor analysis, market research, and usage analytics, resulting in an onboarding pipeline of 16 government entities.   
► Fostered trusted partnerships with stakeholders and customers through transparent communication and effective problem-solving.   
► Provide leadership and coordination with 7 product teams simultaneously to ensure implementation and contractual deliverables are met or exceeded.
► Aligned cross-functional teams across Product, Sales, Marketing, and Finance to develop cohesive product pricing models, branding, and go-to-market strategies.   
► Directed an R&D team to deliver a mobile inspection product MVP within 12 months, driving innovation and market responsiveness.   
► Led a 3-year contract with the United States Secret Service to develop a mobile app promoting job opportunities, events, and historical photographs.

GM of Product and Operations Management

NIC Inc.

Improved partnership through compassionate leadership and driving completion of initial contract deliverables to recover an unstable start-up situation.  Led operations, business development, and implementation of digital government solutions including websites, social media, educational mobile apps, custom applications, and digital products.  

► Achieved operational income targets of $5M+ with annual growth of 20% through effective budget management, business development, and implementation of digital government solutions, mobile apps, and products. 
► Exceeded annual revenue projections by 21% and operational income by 71% through early product launches, strong stakeholder relationships, and effective marketing strategies.
► Revitalized an at-risk start-up partnership by delivering initial contract requirements and fostering a culture of trust and collaboration.   
► Processed $15M and 250k payment transactions for government agencies within the first six months of the partnership by implementing state-wide payment processing products.
► Increased MS.gov visits by 20% by providing vision to design and technical teams, ensuring a contemporary, accessible, and user-friendly experience.
► Recovered $300k in missing revenue by identifying and resolving issues impacting revenue generation and developing an effective audit strategy.

GM of Operations & Project Management

Led and managed marketing, design, project management, and administrative teams.  Organized promotional and collaborative events for government partners.  Developed mentorship programs with high schools and local universities.  Established vendor relationships for GIS services, tourism integrations, and payment gateways. Provided vision for award winning Commonwealth website designs.

► Managed a staff of 25 employees across marketing, design, project management, and administrative teams.  
► Delivered 400+ services and 200+ websites to government entities, overseeing daily operations to deliver e-commerce solutions, payment processing products, and custom-developed web solutions.
► Oversaw the delivery of the Virginia Star Quality and Improvement System (QRIS) resulting in a 98% increase in early childhood program participation.
► Achieved operational income targets of $5M+ with an annual growth of 20% by creating business plans and budgets while identifying pipeline opportunities, forecasting expenses, and securing resources needed to achieve revenue targets.
► Increased brand awareness and secured new customers through promotional materials, organizing traditional and digital marketing campaigns, open houses, and trade participation.

Director of Operations, Marketing, & Project Management

Managed communication between engineers and developers.  Developed project plans and monitored deliverables to ensure projects were on time.  Coordinated resource allocation, timeline development, and dependencies for complex web projects.  Authored project proposals, contractual agreements, and technical documents.

► Expanded government services for utility and tax payment services, managing the delivery of complex government web solutions to improve citizen and business access to government services.
► Onboarded 120 general district courts enabling collection of violation fees totaling over $700k annually, overseeing the development of the payment processing interfaces as well as coordinating payment gateway integration and merchant accounts.

Project Manager 

Provided web design and programming services during the emerging years of eCommerce and eGovernment.  

► Programmed "build your car" functionality for CarMax's retail website.
► Developed an enterprise solution for statewide and agency online stores.
► Created a configurable event registration application.
► Researched and prototyped an XML based payment processing model.

Web Developer 

Various School Systems

Worked in early intervention and special education settings for grades pre-k through 3.  Created curriculum, lessons, and individual education plans.  

► Piloted and established inclusionary models in 3 school systems.
► Spearheaded the utilization of technology and web-based learning to create individualized lessons and learning experiences for children with a diverse range disabilities.
► Collaborated with occupational, physical, and speech therapists to address each student’s individual needs including using adaptive equipment and assistive communication devices.

Special Educator, Learning & Development

Product and Digital Transformation Leader with 20+ years of experience in technology, government, and education sectors. Empathetic, authentic, and customer-obsessed leadership style that fosters trusted relationships and partnerships. Proven expertise in driving digital product innovation, creating visionary roadmaps, and delivering exceptional user experiences. Skilled at leveraging data analytics, market research, and user feedback to prioritize product decisions. Expertise in creating a compassionate and innovative work culture that inspires dedicated cross functional teams. 

E-mail: deannalynn67@gmail.com

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