BirchStreet Systems

• Provide best in class Relationship Management to drive customer satisfaction, adoption, retention and 
    reduce churn.
• Execute scheduled communications with Customer to build relationship, ensure customer health and 
    advocate on their behalf.

Customer Success Manager

HNA Palisades Premier Conference Center-Former IBM Conference Center

•	Hired to increase sales, strategically research new revenue streams and provide stability                            
         for the team.  
•	Managed all aspects of a conference center employing 80 team members and hosted a
        variety of events.
•	Oversaw all F&B operations generating $5 million in revenue.
•	Ended 2019 with 90% of client satisfaction with repeat clients on the books for 2020. 
•	Developed customer satisfaction KPI goals and measured the team on their success.
•	Hired and mentored a best-in-class team; responsible for onboarding and training,  instilled a 
        culture of passion for providing an exceptional customer experience.               
•	Key clients included: Pfizer, Stryker, Unilever, Columbia, Cornell University
•	Ended 2019 10% above revenue goals and 95% in employee retention.

Customer Success Specialist | Sales and Account Director | General Manager 

Real Hospitality Group

Hampton Inn, Harrison, NJ 
Lord & Moris Hotel, New York, NY

Oversaw, directed, and managed Hotel property operations of assigned Hotel to assure optimum performance and continual improvement in the KPIs and company metrics.  Provided leadership and direction as a relief General Manager.

Task Force General Manager

Triumph Hotels

•	Generated a 22% revenue increase over seven years. 
•	Consistently maintained a room occupancy rate greater than 94% YoY. 
•	Managed 50 hourly staff and 6 exempt staff; held annual retention rates of 92% YoY. 
•	Achieved positive P&L results by 110% by managing expenses and controlling labor cost. 
•	Actively participated in upgrading the Property Management System (PMS) to enable cross-selling 
        and information sharing between all seven company hotels under the Triumph brand.
•	Assumed the role of Director of Sales and Marketing after the position was vacated. 
•	Partnered closely with the Sales Team to acquire new clients and maintain existing relationships. 
•	Established and managed a successful digital/social media presence for hotel. Grew following on 
        Twitter to 9,600, Facebook to 48,000, and Instagram to 8,700.

General Manager | Washington Jefferson Hotel

Ty, Inc.

• Acquired and maintained over 300 accounts. Serviced existing New Jersey, New York and Pennsylvania    territory, maintained client relationships, performed inventory control, introduced new products, and grew sales volume.

Account Executive Sales

Dolce Hotels & Resorts

•Grew revenue to $2.3 million. Partnered with sales team and assisted in prospecting new corporate   accounts and participating in trade shows, IBM vendor days, chefs table events, and property site tours.
•Experienced in managing and engaging a remote team.

Director Of Revenue Management |  IBM Conference Centers

Strategic leader with expertise in guiding and mentoring successful teams. Develops and executes strategic plans which focus on increasing revenue, team development, and growing strategic client relationships with a global and domestic focus. 

Contact Information:
dsilverstein112@gmail.com
201-888-4705



Taplio

Debbie Silverstein's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Debbie Silverstein's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Debbie Silverstein's Linkedin Analytics